General Manager Property Manager - Kaufmanns - Pittsburgh PA

ATTENTION MILITARY AFFILIATED JOB SEEKERS Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is OnSite at the location detailed in the job post.

FullTime in Pittsburgh PA Operations $90k $100k
About Sentral

Sentral is a network of communities redefining the way people live. Sentrals mission is to be the leading residential hospitality operator through superior performance enhanced experience and a network of connected communities. We take the convenience connection and comfort of home to new heightswe call it Home. Our oneofakind communities offer unrivaled locations innovative techenabled services and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the worlds best cities: Atlanta Austin Chicago Denver Los Angeles Miami Nashville Oakland Philadelphia Pittsburgh Portland San Francisco San Jose Santa Monica Scottsdale and Seattle with more coming soon.

Our core values reflect our commitment to our employees as we are service first in our actions value thinking like an owner and continuously strive to make one another better. We strongly believe in continuous personal improvement career growth and diversity in our workforce. With ongoing learning & development offerings leadership coaching and mentorship programs we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.



Position Overview and Responsibilities

At Sentral we are building a team of peoplefirst focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a cando attitude a growth mindset and an entrepreneurial drive. Successful candidates will be proactive solutionoriented and have strong ownership of their work. The General Manager functions as the primary strategic business leader of the property. Strong business intelligence and proven success in customer service are required for the positions main aim: cultivating a culture of excellence in service and maximizing revenue and efficiencies for the organization. The role will take ownership of all property related matters. Direct responsibility for the propertys P&L financial performance sales and revenue generation and delivering a return on investment to ownership. In addition the General Manager ensures meeting the objective of exceeding guest and associate expectations.

The responsibilities include but are not limited to development and implementation of propertywide strategies scaling and oversight of our exciting new home share program employing costcontrol and revenue improvement programs as well as developing annual operating budgets and sales and marketing plans. Building relationships and fostering an environment of trust strong communication and empowerment will be key to the success of this role. Enthusiasm leadership and managerial skills are essential for motivating supervising and training the onsite team with standups to keep members uptodate on the latest advancements. The ideal candidate is a natural leader and proven performer in high pressure everchanging environments who prioritizes a high level of service and customer experience above all.

This is an inperson position located onsite of the property.

What Youll Do:

Champion Sentral standards best practices policies and procedures and value of excellent in customer service
Provide inspirational leadership motivating team to achieve and exceed operational excellence
Develop deployment strategies to market property and homesharing opportunity to increase market share
Foster an opendoor policy environment and culture of trust and community
Create an environment that promotes team member engagement and growth
Demonstrate dedication to acquiring retaining and developing talent by providing structure direction feedback and recognition while facilitating team processes and ongoing training
Establish appropriate presence in community to build relationships with key business partners and clients
Actively participate in daily meetings to uphold operational efficiencies and interdepartmental communication
Develop excellent rapport with residents and guests so they always feel loved
Respond to resident and guest questions and concerns in a timely manner
Work with the owners to identify community goals and objectives
Analyze operational information for impact on NOI identify trends and recommend appropriate strategies and adjustments
Create and implement leasing goals while managing an effective lease expiration program
Manage a highly skilled onsite team with effective recruitment training motivation and development programs
Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs
Develop yearly operating budgets/forecasts and sales/marketing plans
Accurately create prepare and convey all operational and financial data to the Regional Manager in a timely manner
Analyze and evaluate monthly and/or quarterly financial statements; write clear and concise owners reports to substantiate the analysis
Evaluate and recommend changes on rent/pricing strategies and ensure websites and printed material are accurate and updated
Effectively show lease and move in prospective residents; implement methods to ensure sales associates achieve the highest standards with shopping report scores
Implement programs for resident retention and service request followups
Introduce and monitor effective lease renewal programs
Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends; ensure leasing staff develops similar knowledge
Direct efforts to implement sales and marketing plans which effectively maximize rental income and result in high occupancy
Oversee all aspects of property condition and maintenance related to home share turn common area cleaning and repair service requests and preventative maintenance programs
Promote and teach safe work practices among onsite team and ensure all safety programs are implemented and followed
Create staffing schedules and ensure they are consistent with community needs
Adhere to established company standards and operating procedures
Ensure compliance with all company local state and federal regulations and safety rules
Perform other related duties and assignments as needed and assigned