Public Safety Dispatcher - Recruit Lateral
Public Safety Dispatcher - Recruit Lateral
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Job Description
ANNOUNCEMENT OF EMPLOYMENT OPPORTUNITY
Public Safety Dispatcher
Recruit and Lateral
Regional Communications Department
Hiring Pay Range: $25.01 to $31.26 per hour
(Laterals will receive compensation based on years of experience)
FLSA Status: Nonexempt eligible for overtime compensation
Pay Grade: 109
Full Pay Range: $25.01 to $37.51
Deadline to Apply: 05/06/2025
Benefits Summary:
Major Benefits for FullTime Regular Employees:
- A diverse range of complimentary mental health and wellness services is available including an Employee Assistance Program a free subscription to Calm and health coaching
- Paid time off up to 20 days in first year of employment
- 10 paid holidays and 1 floating holiday per year
- Free employee only coverage for medical dental vision shortterm disability and life insurance
- Free family coverage for select medical and dental plans
- Pension and longterm disability through Arizona State Retirement System click here for more details
- Supplemental benefits such as deferred compensation plans and additional life insurance
Position Summary:
The City of Prescott Arizona is seeking dynamic highly motivated careeroriented individuals to fill challenging positions in the Regional Public Safety Communications Center. Operated by the City of Prescott the Prescott Regional Communications Center (PRCC) serves the majority of law enforcement and fire agencies within the region including the City of Prescott Police and Fire Departments Town of Prescott Valley Police Department Yavapai Community College District YavapaiPrescott Tribal Police Central Arizona Fire & Medical Authority (CAFMA) Groom Creek Fire District Walker Fire Association and Priority Ambulance Yavapai. Successful candidates will receive a competitive salary and benefit package and a rewarding career with an opportunity for continued growth and advancement.
Essential Duties:
- Answers nonemergency and emergency 911 calls.
- Obtain interpret process and relay accurate information via department protocols utilizing Emergency Medical Dispatch (EMD) and Computer Aided Dispatch (CAD) systems for both Police and Fire disciplines.
- Calms negotiates and communicates with callers; provides lifesaving medical instructions.
- Dispatches officers to various emergency sites for various agencies following various protocols.
- Enters warrants lost/stolen property vehicle repo and missing persons information into ACJIS NCIC database.
- Maintains and files records.
- Provides emergency instructions as needed.
- Tracks public work orders and property watches.
- Updates business names and addresses into CAD portion of system.
- Runs criminal histories vehicle registrations drivers licenses and warrants as requested by Police Officers.
- Attends meetings and training sessions.
- Trains new dispatchers and call takers.
- Performs other duties as assigned.
Qualifications:
Education and/or Experience:
Previous Public Safety experience and/or any equivalent combination of education experience and training which provides the knowledge and abilities necessary to perform the essential functions of the position.
Licensing Certification and Other Requirements:
Possess a valid Arizona drivers license; be at least 18 years of age; pass a preemployment drug test truth certification and psychological test; pass a background check; complete all required training within first 12 months of hire; types at least 40 words per minute; hold (or obtain) CPR EMD and ACJIS certifications within required time frames; and recertifies and retests as required.
Employee Core Beliefs
City of Prescott employees should seek to uphold the Citys core beliefs throughout their daytoday business and with every customer they come in contact with both internal and external. Our core beliefs are: Act with Integrity Work as a Team Have Personal Commitment and Loyalty Solve Problems Take Pride In Excellent Results High Level of Productivity and Being Nice.
Knowledge Skill and Abilities:
- Knowledge of Regional Communications Center administrative and operational policies and procedures.
- Knowledge of applicable Department partner agency federal state and local laws and ordinances.
- Knowledge of R911.
- Knowledge of principles and practices of the Arizona Criminal Justice Information System (ACJIS).
- Knowledge of applicable police and ambulance dispatch procedures and public safety agency rules regulations and methods of operation.
- Knowledge of the code and plaintalk systems used by law enforcement fire and emergency medical agencies.
- Knowledge of the operation of dispatch consoles 911 twoway radio TDD computer and records systems.
- Knowledge of the principles and practices of emergency dispatching including emergency medical dispatching.
- Knowledge of the streets highways commonplace names and geography of the region.
- Skill in reading maps using computer keyboards typing and maintaining electronic files and records.
- Skill in using the Arizona Criminal Justice Information System (ACJIS) (ACIC/NCIC).
- Skill in negotiating.
- Skill in communicating both verbally and in writing to both individuals and groups.
- Ability to remain calm during emergencies.
- Ability to simultaneously interact with several people from varying agencies.
- Ability to assess situations and act in accordance with the level of urgency.
- Ability to type 40words per minute (wpm).
Physical Demands and Working Conditions:
- Work is performed in a City dispatch center.
- Safely operates required Communications Center equipment as needed.
- Clearly concisely and effectively communicates both in person and over twoway radio as well as via computers and telephones.
- Work conditions are demanding with respect to emergency or challenging situations with exposure to unusual fatigue factors with irregular and unpredictable hours and with noisy distractions from simultaneous events while working on multiple computer systems and monitors.
- Requires sitting for extended periods of time with limited or no breaks.
- Work is performed dealing with crisis situations that require making major decisions involving people resources and property.
Successful candidate will receive a postoffer preemployment background screening to include:
- Drug screening
- Motor vehicle records check
- Criminal background screening
City of Prescott Contact Information
201 N. Montezuma Street Suite 207
Prescott AZ 86301
Website:
Phone:/ Fax:
In accordance with A.R.S. 23 493 this position has been identified as Safety Sensitive. The City of Prescott is an Equal Employment Opportunities/Americans Disabilities Act reasonable accommodation employer.
Employment Type
Full-Time
