Customer Service Specialist Analytical Instruments
Customer Service Specialist Analytical Instruments
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$ 52000 - 64000
1 Vacancy
Job Description
If you are a Customer Service Professional looking for an opportunity to grow Emerson has an exciting opportunity for you! Emerson is seeking a Customer Service Specialist (Analytical Instruments) at our Shakopee MN location. As a Customer Service Specialist (Analytical Instruments) you will be responsible for order administration including handling customer purchase orders serving as primary customer order contact for assigned customers or accounts and coordinating all order related activities.
In this role your responsibilities will be:
- Gain ability to review and understand customer contracts to identify and document all requirements as defined in the customer purchase order buying agreement change order specifications terms and conditions and commercial requirements before acceptance
- Proactively work to prevent order issues postbooking
- Handle orders and transactions to meet customer requirements by applying appropriate lead time order management tools and subject matter authorities
- Answering inbound phone calls from customers regarding order status followup etc.
- Provide a highly responsive interface for both external and internal customers to ensure an efficient acceptable and highquality order experience for all parties involved
- Initiate discussions with customers to meet or exceed expectations of timeliness and quality
- Use time management / prioritization skills to proactively supervise orders and resolve issues throughout the lifecycle
- Assist traffic and shipping with smooth of the order from finished goods into the customers hands
- Seek out opportunities for process improvements
- Maintain high levels of integrity and have strong relationship building skills
- Complete timely resolution of customer invoice disputes
- Regularly collaborate with colleagues internationally
- Passionate about fostering a successful team environment
Who you are:
You establish and maintain effective customer gain insight into customer prepare content for communication that is attentively listen to identify and get to know your stakeholders. You try different solutions for problems and learn from the results. You make new connections and build relationships in other areas and teams.
For this role you will need:
- High school diploma or GED
- Two 2 or more years of related experience required
- Legal authorization to work in the United States
Preferred qualifications that set you apart:
- Completed or in progress Bachelors degree in Business or related field
- Strong communication skills both written and verbal
- Ability to work both independently and as part of a team
- Skilled in timely and effective communication
Our Culture & Commitment to You
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Learn more about ourCulture & Values.
Internal Posting Information:
Hiring Manager: Sarah Dunham
HR Business Partner: Abby Wayne
Grade: NEX 03/04
Required Experience:
Unclear Seniority
Employment Type
Full-Time
