Vice President Consulting and Professional Services
Vice President Consulting and Professional Services
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Basic Function
The Vice President Professional Services will provide strategic direction and leadership to ensure delivery of highimpact professional services across scheduling implementation training and solution design for Wolters Kluwer Tax & Accounting clients in North America to ensure an optimal onboarding experience. This executive role will oversee a unified Professional Services team integrating Solution Design Specialty Services the Conversion Team Implementation and Training under one aligned organization. The VP will play a critical leadership role in driving client satisfaction and revenue growth while modernizing service models aligned to product strategy and evolving customer needs and will ensure onboarding is aligned with both presales and service excellence.
**This role is a Hybrid role requiring 2 days a week in the office. The preference is for our Coppell Tx office location**
Essential Duties and responsibilities
Provide executive leadership for driving client satisfaction operational efficiency and revenue growth through bestinclass implementation practices service deliver all aspect of professional services across North America including scheduling implementation training solution design specialty services and conversion team.
Deliver on revenue targets >$18M in Professional Services) manage P&L and ensure financial performance.
Lead and manage the endtoend professional services lifecycle from presales engagement through solution design implementation training and postimplementation support
Transform the implementation and training experience through advanced technology and modern delivery practices including Learning Management Systems and automated scheduling tools
Align training and onboarding to customer workflows and adult learning principles tailored by customer segment and go to market strategy
Serve as the senior point of contact for customer stakeholders during implementation building strong trustbased relationships and ensuring transparency.
Ensure seamless solution delivery by aligning product configuration with client needs; collaborate crossfunctionally with Sales Product Finance Client Success and Service Excellence to ensure consistent high impact client experience.
Manage resource allocation and staffing models to support a growing customer base while maintaining service excellence.
Ensure implementation teams have the resources training and support needed to succeed; Lead a team of 100 employees (including seasonal contractors) fostering career growth performance and leadership development. Provide strategic oversight and across implementation client onboarding solution design customer training and scheduling.
Drive continuous improvement across onboarding and implementation processes from project scoping and planning to golive training and postimplementation success.
Develop improve and implement scalable solutions design onboarding and training strategies procedures and policies supporting both new and legacy software products including migrations.
Develop and monitor key performance indicators (KPIs) tied to service delivery client success and operational performance.
Drive innovation and efficiency by optimizing internal processes tools and technologies (e.g. LMS automated scheduling) to enhance performance reduce friction and scale service delivery. Identify and implement new consulting service offerings for the audit & tax market.
Manage relationships with external vendors for training and staffing augmentation.
Ensure compliance with industry standards and internal policies.
Conduct regular client reviews to support solution adoption and identify upsell and crosssell opportunities during implementation phases.
Prepare detailed business performance reports and strategic planning updates for senior leadership.
Regular travel required for internal meetings and some client visits (primarily remote team).
Job Qualifications
Minimum Qualifications:
Education
BA/BS in a Businessrelated field required
MBA or advanced degree preferred
15 years of relevant experience with 8 years in direct leadership roles managing large teams and P&L responsibility >$10M).
Experience in at least two of the following areas: professional services training and implementation software/information services CPA/audit/tax/accounting industries
Other Knowledge Skills Abilities or Certifications:
Strategic thinking and planning with a proven track record of executing complex initiatives.
Experience in creating & executing adult learning methodologies appropriate for complexities of enterprise software and customer segments
Proven ability to transform professional service organization to support modern technology and customer experience
Deep understanding of financial concepts (budgeting revenue projections resource allocation cost management).
Expertise in project and resource management.
Strong interpersonal and communication skills with the ability to lead and influence crossfunctional teams.
Client relationship management at the executive level.
Experience implementing and scaling customer success models.
Excellent organizational skills with the ability to manage multiple priorities.
Ability to drive change and develop highperforming motivated teams.
Advanced analytical and problemsolving skills.
Proficiency in relevant tools and systems (e.g. CRM ERP SaaS delivery platforms).
Travel requirements
Up to 10 site visits per year
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Required Experience:
Chief
Employment Type
Full-Time
