Staff Engineer
Staff Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Our Staff Engineer is a midlevel member of the Voice engineering staff ensuring we provide a frictionless experience to our customers and maintain the highest standards of security and availability. Our team thrives and succeeds in delivering highquality technology products and services in a hypergrowth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge typically ranging from frontend UIs through backend systems and all points in between.
Responsibilities
Provides technical architecture & leadership for a team within a domain or medium crossfunctional projects and mentor relatively junior engineers
Implement complex parts of a system or a product
Ship highquality work following best practices such as adequate testing successful rollout and consistent monitoring
Lead efforts that set the direction for the rest of the team
Propose shortterm and longterm design solutions for pain points in the system or product with clear deliverables and action items
Defines metrics and solutions translating to increased service maturity
Demonstrates incident response and problem determination leadership
Develop and obtain consensus on enterprise wide guidelines and policies
Qualifications
Advanced experience with Amazon Connect including Contact Flows Security Profiles Routing Profiles Queues Quick Connects
Advanced experience with Amazon Web Services including Lambda Lex S3 DynamoDB API Gateway Step Functions CloudWatch
Expert experience using multiple programming languages including Python C#
Experience implementing infrastructure as code using Terraform
Experience integrating with internal and external applications
Expert in one or more areas of software data systems design development deployment and operation
Expert in cloud infrastructure DevSecOps automation and plays a lead role in building scalable solutions
Expert in data ingestion and transformation
Contributed to improvements in organizational metrics such as DORA metrics that measure improvements in team velocity and stability of service delivery
Experience and understanding of Security Protocols and Products such as Active Directory SAML IAM
Communicate effectively with a diverse team and fosters a culture of clear concise effective audienceoriented communication on their team ensuring teammates actively listen to others and are understood. Actively demonstrates these behaviors.
Consistently helps their teammates overcome obstacles resolve blockers and complete work tasks. Gives or shares credit where due.
Experience working in an Agile environment (Scrum Kanban SAFe
AWS Certifications at the Associate Professional or Specialty level
Experience
6 years of experience in Contact Center technologies and Cloud Architecture
6 years of professional software development experience
3 years experience with architecture and design
3 years of handson experience developing Contact Flows Routing Profiles Queues Lambdas and Lex Bots
3 years of experience using Terraform as Infrastructure as Code
4 years of experience in open source frameworks
1 years of people management experience
Education
Bachelors degree in Computer Science Information Systems or equivalent education or work experience
Benefits:
As an Associate youll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and wellbeing including:
- Premier Medical Dental and Vision Insurance with no waiting period**
- Paid Vacation Sick and Parental Leave
- 401(k) Plan
- Tuition Assistance
- Paid Training and Licensures
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race color religious creed national origin ancestry age gender pregnancy sexual orientation gender identity marital status familial status disability or genetic information in compliance with applicable federal state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Required Experience:
Staff IC
Employment Type
Full-Time
