Customer Service Coordinator
Customer Service Coordinator
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$ 65000 - 75000
1 Vacancy
Job Description
Sony Biotechnology Inc. based in San Jose California supplies advanced flow cytometry analysis and sorting technology for use in life science research. It markets products to private and public research institutions pharmaceutical and biotechnology companies and large medical centers. Over the years Sony Biotechnology products have received numerous outstanding new product awards as well as technology awards including the Frost & Sullivan Emerging Technology award and the Milestone Award. To learn more: ROLE IS A 12MONTH TEMPORARY ASSIGNMENT
POSITION SUMMARY
Sony Biotechnology Inc. located in San Jose CA is seeking a Customer Service Coordinator to join their team. This position will play a key role in the Customer Service Organization supporting Sony Biotechnology Inc. customers and the Sales and Service groups and perform general office functions. Successful candidate must be able to work between the hours of 8:00 AM to 5:00 PM in office setting. Excellent communication skills accuracy of work attention to detail process improvement skills operating efficiency in all desktop softwares and working knowledge of ERP systems are required to this position.
Experience in Biotechnology Pharmaceutical or related field is preferred but not required.
JOB RESPONSIBILITIES
Answer phone calls and emails from customers and route them to the appropriate function within Sony Biotechnology Inc
Enter and process Customer Orders for Instruments Consumables Service Parts T&M etc
Be responsible and accountable for Customer communication and timely follow ups
Handle and track customer interactions to ensure that all requests are handled with professionalism and efficiency Escalate to Supervisor and Manager as necessary.
Follow and recommend improvements to Sonys policies and procedures to ensure all necessary paperwork is processed in an accurate manner to facilitate data entry billing and delivery
Comply with and adhere to all legal and regulatory compliance requirements policies and procedures
Run D&B credit reports to support the credit check process
Collect Customer Due Diligence forms from Sales team and follow up
Support building and running weekly reports for Customer calls Open Orders Shipments etc.
Transact all information accurately and timely in the ERP systems and other offline archival systems
Document all desktop procedures SOPs and policies for Customer Service Organization
Support Accounting and Supply Chain teams on special projects and on monthend work to ensure crossteam collaboration to ensure books are closed timely and accurately
Assist with special projects and other duties as directed by Management
Honesty trustworthiness and ethical conduct are material requirements for the responsibilities outlined above
QUALIFICATIONS FOR POSITION
Your qualifications and experience should include:
Bachelors degree needed (Masters preferred)
13 years of total work experience in Customer Service and/or Accounting or Supply Chain
Minimum of 1 years of work experience in Customer Service organization
Good skills in all desktop softwares including MS Excel Word Power Point Adobe etc.
All candidates must be authorized to work in the USA
Competencies
Accuracy and attention to detail
Aptitude for numbers and quantitative skills
Ability to take ownership of work
Ability to meet deliverables in a timely and comprehensive manner
Strong teamwork and positive outlook and attitude
Communications Proficiency
Ability to work in a fastpaced environment
The target annualized base salary range for this position is $65000 to $ individual will be paid hourly and eligible for overtime. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job.
#LIEK1
Sony is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed sex (including pregnancy) gender national origin citizenship ancestry age physical or mental disability military status status as a veteran or disabled veteran sexual orientation gender identity or expression marital or family status genetic information medical condition or any other basis protected by applicable federal state or local law ordinance or regulation.
Disability Accommodation for Applicants to Sony Corporation of America
Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests please contact us by email at or by mail to: Sony Corporation of America Human Resources Department 25 Madison Avenue New York NY 10010. Please indicate the position you are applying for.
Right to Work (English/Spanish)
EVerify Participation (English/Spanish)
The company requires individuals in customerfacing roles to be fully vaccinated against COVID19. The Company will consider requests for reasonable accommodations for documented medical reasons and for sincerely held religious beliefs in accordance with applicable law. Please do not include proof of vaccination status or any indication of a possible request for a vaccination accommodation when submitting your application materials. If applicable the Company will follow up with you directly to request proof of vaccination and to discuss any potential accommodations.
Required Experience:
IC
Employment Type
Full-Time
