Housing Manager
Housing Manager
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Job Description
Hybrid Working Arrangements the majority of the working week will be officebased with the housing team in Histon particularly in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working with the needs of the team and service delivery being the prime consideration.
CHS Community Support Services work with vulnerable people who are homeless or at risk of homelessness to promote independent living skills. The services also work with families/relatives to prevent homelessness and they support people to sustain their tenancies where they are in independent accommodation.
What Youll Do
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Assist the Director of Customers in ensuring that a firstclass housing management service is developed and delivered in partnership with our customers.
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Line manage a team of Housing Officers leading and coaching them to deliver a responsive and proactive service.
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Be accountable for team performance including lettings tenancy issues communal areas rental income and service charges.
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Ensure CHS proactively responds to antisocial behaviour harassment and domestic abuse cases in a responsive and supportive manner working positively with partner agencies.
About You
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A minimum of two years experience delivering and managing a housing service within a social housing environment.
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Chartered Institute of Housing Qualification or relevant management qualification experience desirable.
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Indepth knowledge of social housing law benefits housing policy and related social issues.
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Experience of line management desirable.
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Experience of working with and supporting customers with support needs.
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Confident with a strong focus on first class customer service and excellent communication and influencing skills.
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Able to lead the continuous improvement of our housing management service and coaching team members effectively.
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Experience of using housing management IT systems and Microsoft Packages and strong numerary skills.
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A full UK driving licence use of a car for work purposes and business insurance.
Benefits
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Employee discount scheme (retail leisure gym membership and fitness equipment)
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Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
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Employee Assistance Programme
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Cycle to work scheme (salary sacrifice)
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One day off a year to volunteer for a charity of your choice
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30 days holiday increasing to 35 days per annum inclusive of bank holidays (pro rata for parttime staff) depending on length of service
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Holiday purchase scheme up to 5 days per annum (pro rata for parttime staff)
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Company sick pay
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58p per mile business mileage allowance
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Refer a friend scheme 250
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Contributory pension scheme which both you and CHS contribute to
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Enhanced maternity and paternity leave
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Flexible Working Policy
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Full induction
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Comprehensive free training and development opportunities with paid time off
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Free DBS (for relevant posts)
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Free onsite/nearby parking
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Hybrid Working Policy
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Flexitime
Please note this position is subject to a Basic DBS Disclosure
As part of the recruitment and selection process candidates will be required to complete online assessments
CLOSING DATE FOR APPLICATIONS midnight Monday 5 May 2025
INTERVIEWS: Tuesday 13 Maypm Wednesday 14 Mayam and Thursday 15 May pm
If you would like an informal discussion about the post please contact Helen Tonks Director of Customers onor via email to
INDHIGH
About Us
Founded in 1927 Cambridge Housing Society (CHS) is an independent housing association with over 3000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes specialist supported housing and a range of community support services.
Our Purpose
We are here to enable people to flourish by providing security and creating opportunities through the delivery of highquality Cambridgeshire based homes with support.
The Benefits
Vision & Values
CHS will be a trusted local provider of long term affordable secure housing. We listen to our tenants and customers and provide support where needed. We will be entrepreneurial with a social purpose developing local partnerships and looking for new opportunities to support communities in Cambridgeshire.
Our Values are:
- Caring
- Openness
- Trust
Our Values are:
- Caring
- Openness
- Trust
The way we work the CHS way
- Flexible
- Creative
- Respectful
- Working in partnership
- Focused on the social objective
Benefits
Employee discount scheme
Holiday purchase scheme
Company sick pay
Comprehensive free training & development
Doctor Care Anywhere
Contributory pension scheme
Business mileage allowance
Employee Assistance Programme
Documents
Required Experience:
Manager
Employment Type
Unclear
