Technical Support and Compliance Specialist Tier II - Alexandria VA
Technical Support and Compliance Specialist Tier II - Alexandria VA
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the missioncritical needs of our government clients. Through the expertise and dedication of our talented team we provide cuttingedge technology services designed to achieve success and exceed expectations.
At DVS we prioritize our employees as our greatest asset. We offer competitive compensation comprehensive medical benefits a 401(k) match generous PTO accrual professional development reimbursement corporatefunded technology certifications and robust employee recognition and appreciation programs.
DVS is looking for a Technical Support and Compliance Specialist to join our team in Alexandria VA.
Responsibilities:
- Technical Support:
- Provide technical support for IT hardware assets including workstations and mobile devices.
- Troubleshoot and resolve hardwarerelated issues.
- Assist with hardware installations upgrades and repairs particularly during the technical refresh cycle.
- Document support activities and resolutions using ServiceNow.
- Coordinate with other IT teams to ensure timely support.
- Compliance and Auditing:
- Conduct audits of IT hardware assets to ensure compliance with policies and regulations.
- Verify the accuracy of asset records and documentation using ServiceNow.
- Identify discrepancies and provide recommendations for improvement.
- Develop and implement audit plans and schedules.
- Report audit findings to management and relevant stakeholders.
- Ensure that IT hardware asset management practices comply with internal policies and external regulations.
- Develop and enforce compliance guidelines and procedures.
- Conduct regular reviews and assessments to ensure ongoing compliance.
- Report compliance status and issues to senior management.
- Provide training and guidance on compliance requirements to relevant staff.
Qualifications:
- Bachelors and 1 years experience or High School Diploma and 7 years experience.
- Experience in IT support compliance management or regulatory affairs.
- Strong troubleshooting and technical skills.
- Knowledge of relevant regulations and standards.
- Proficiency with support ticketing systems auditing tools and compliance management tools including ServiceNow.
- Excellent communication and training abilities.
- Strong analytical and documentation skills.
Required Skills:
- Hardware/Application Support (Diagnosis/Remediation Access (password) Reset Application
- Install/Configuration/Removal Performance Tuning)
- Incident/Request (Analysis Documentation)
- Workstation Imaging/Reimaging
- Mobile Device Management (Provision Reset Remote Wiping)
- Printer Support (Setup Toner/Parts Replacement Queue Setup Diagnosis/Remediation)
- Root Cause Analysis
- Active Directory Management
- Miscellaneous Support (Email Meeting Room Video Teleconferencing Moves Large Data Moves)
- Effective written and oral communication skills
Desired Skills:
- ITIL Service Management
- Policy Analysis
- Workstation Patching/Testing
- Desktop Engineering
- CRM/Ticketing/ACD Systems
- Release Management
- Knowledge Management
Physical and Mental Qualifications:
- Maintain focus and awareness throughout scheduled working hours.
- Perform tasks requiring prolonged periods of sitting or standing at a desk utilizing a computer mouse and keyboard.
- Lift and move objects weighing up to 15 pounds as needed.
- Exhibit excellent verbal and written communication skills with a strong command of the English language.
- Demonstrate the ability to work independently while also collaborating effectively as part of a team.
- Quickly learn and retain routine tasks and processes.
- Possess strong organizational skills attention to detail business correspondence proficiency and selfmanagement capabilities.
- Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
- Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).
These combined roles streamline the job functions while ensuring all critical responsibilities are covered aligning with the scope of the NSFs requirements.
If you thrive on solving complex problems and building meaningful connections wed love to hear from you. Join our team and make an impact today!
DirectViz Solutions LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race sex (including pregnancy) age gender identity creed religion national origin sexual orientation marital status genetic information disability political affiliation protected veteran status or any other status protected by federal state or local law.
DVS has a zerotolerance policy for harassment threats coercion discrimination and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246 Section 503 of the Rehabilitation Act of 1973 as amended Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974 or the Veterans Employment Opportunities Act of 1998.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
