Technical Program Manager Knowledge Management
Technical Program Manager Knowledge Management
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Job Description
SailPoint is seeking a Technical Program Manager to oversee and enhance our Knowledge Management and Community Services functions focusing on capturing organizing and disseminating the knowledge in our knowledge base blogs and forums effectively while ensuring the success and satisfaction of the Community. The ideal candidate will have a strong background in knowledge management eagerness to learn and exceptional program management skills with a focus on developing and maintaining our knowledge across all our platforms. The Knowledge Management Program Manager will also learn and master our Identity Security Cloud products and use these skills to enhance the community user experience. This role will require a blend of technical expertise and strategic thinking to ensure our knowledge management is efficient scalable and valuedriven.
Responsibilities:
Build relationships and partner with crossorganizational stakeholders including Technical Experts Product Managers Engineering Customer Support and others.
Drive the program plan across all phases of the knowledge management program lifecycle to build and enhance our knowledge.
Utilize our platform tools and processes to make our knowledge more useful trusted and findable.
Analyze program KPIs to track measure and report on program success and outcomes.
Proactively monitor and optimize our knowledge content and processes addressing any concerns with leadership as they arise.
Establish enforce enhance and document knowledge management policies processes and workflows.
Identify knowledge opportunities that align and enhance our content delivery.
Coach content contributors on publishing best practices and systematize regular content updates and improvements.
Triage and resolve content support tickets.
Requirements:
3 years of experience in knowledge management or related field.
Good understanding of knowledge management and project management methodologies.
Strong organizational and multitasking skills.
Ability to work effectively in a team environment.
Excellent communication and interpersonal skills.
Preferred:
Bachelors degree in computer science engineering or a related field.
Experience with managing knowledge programs.
knowledgecentered service (KCS) certification.
Experience with Identity Management.
Familiarity with cloud computing technologies.
Experience with SailPoint Identity Security Cloud or SailPoint IdentityNow.
This role is based in Pune India
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr Suite 100 Austin TX 78726 to discuss reasonable accommodations.
Required Experience:
Manager
Employment Type
Full-Time
