Emergency Department ClerkRegistrar
Emergency Department ClerkRegistrar
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Job Description
Job Details
Do you want to work at one of the Top 100 Hospitals in the nation We are guided by our values ofLoveandExcellenceand are passionate about delivering health not just health care. Come join us at ChristianaCare!
ChristianaCare with Hospitals in Wilmington and Newark DE as well as Elkton MD is one of the largest health care providers in the MidAtlantic Region. Named one of Americas Best Hospitals by U.S. News & World Report we have an excess of 1100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital Wilmington Hospital our Ambulatory Services and HomeHealth have all received ANCC Magnet Recognition.
PRIMARY FUNCTION:
Responsible for timely collection validation and entry of all demographic and insurance information necessary to support accurate billing for emergency department services. Provides excellent customer service ensures regulatory compliance and performs related duties as required to facilitate effective patient care.
SCHEDULE3PM11:30pm EVERY OTHER WEEKEND & HOLIDAY REQUIRED
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Follows established department guidelines to ensure accuracy efficiency and timeliness of patient registrations and throughout in the emergency department.
- Greets all customers including patients family members and visitors in a caring and professional manner.
- Conducts miniregistration of nontrauma patients upon arrival consisting of collecting name obtaining and scanning photo identification and reason for visit.
- Functions as receptionist and directs patients and visitors; provides visitor passes.
- Uses the ED Tracker system functionality appropriately.
- Demonstrates knowledge of facility regulations regarding visitors.
- Register patients by collecting and entering accurate demographic and insurance information including verification of certain insurance types. Performs registration of patients using computer cart on wheels in patient rooms.
- Ensures all pertinent identification is scanned into the EMR and document imaging system; e.g. photo identification insurance card(s).
- Maintains a solid working knowledge of thirdparty specifics relative to the Emergency Department reducing financial risk for all parties; maximize delivery of care.
- Performs clerical duties related to admission discharge transfer using the system.
- Determines insurance eligibility status using electronic data exchanges/thirdparty eligibility websites.
- Determine and collect guarantor payments (copayments) due at time of service when permissible.
- Obtains all necessary signatures on treatment & financial consents.
- Manage communication in the various areas of the Emergency Department using proper telephone etiquette.
- Provides customer service and wayfinding by assisting patient family and visitors as needed.
- Serves as a liaison to ancillary departments as needed by completing STAT registrations as needed including but not limited to bloodwork for kidney transplant.
- Assist in providing registration workflow training of newly hired department caregivers.
- Always maintains patient confidentiality.
- Performs assigned work safely adhering to established safety rules and practices.
PERFORMANCE REQUIREMENTS:
- Exhibit ChristianaCare core values & behaviors.
- Maintains a professional attitude at all times.
- Exemplify prioritization and organization skills.
- Embodies quality patientfocused customer service oriented with strong interpersonal skills.
- Demonstrate critical thinking and problemsolving skills.
- Ability to set priorities solve problems and communicate effectively using proper verbal and written communication.
- Skill in establishing and maintaining effective internal and external working relationships.
- Emotional stability to handle stress because of high volume fast pace and multiple concurrent responsibilities.
- Ability to multitask and work under pressure with frequent interruptions.
- Ability to adapt to ongoing change.
- Ability to handle conflict and maintain composure.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- High School graduate or equivalent
- Two years experience in a medical financial or customers service environment.
- Experience in a patient care environment preferred.
- An equivalent combination of education and experience may be substituted.
Post End Date
Apr 30 2025EEO Posting Statement
Christiana Care Health System is an equal opportunity employer firmly committed to prohibiting discrimination whose staff is reflective of its community and considers qualified applicants for open positions without regard to race color sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.
Employment Type
Full-Time
