Mobile Associate - Retail Sales
Mobile Associate - Retail Sales
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Salary Not Disclosed
1 Vacancy
Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
Job OverviewMobile Associates (MA) work as a member of a Retail Team of Experts to bring the TMobile brand to life. Theyre brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fastpaced environment where technology innovations customer needs and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers needs and have a passion to educate demonstrate and recommend device and service solutions. This role is a learning role where new associates are working with their team and proactively building skills and proficiencies in preparation for the next level up as a Mobile Expert. As a Mobile Associate you will be required to successfully complete new employee training.Job Responsibilities:
- Builds proficiency related to serving and selling to our customers while providing a worldclass customer experience and building loyalty by: Helping customers pick up right where they left off in their shopping journey whether online through Customer Care or instore. Exploring individual needs and providing handson demonstrations of the latest and greatest technology instore. Sidebyside selling to find personalized solutions beyond the barebones device and service plan that keep our customers connected to the people and lifestyle they love including anything from unique accessories cuttingedge IoT devices. Approaching service and sales needs with composure integrity and compassion.
- Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: How our everexpanding coverage stacks up in our customers neighborhood providing them with a lightning fast LTE network Why TMobile plans and services will let our customers live unlimited feel the love stay connected and go further. Completes training on TMobile instore experience new skills and processes knowledge of systems and reference resources. Makes the most of their time on shift consistently seeking out information between customers learning about innovations in wireless and technology.
- Establishes relationships with and partners with TMobile employees across channels including business and customer service to: Collectively own the customer experience and resolve issues creating a seamless runaroundfree environment. Successfully identify and handoff small business leads. Support team initiatives and create an inclusive environment
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience Retail environment preferred. Required
- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
- Competitive drive and proven ability to succeed in a fastpaced sales environment. (Required)
- Willingness to work alongside peers and store leaders learning and sharing ideas while serving customers and providing resolutions to issues. (Required)
- Effective at balancing customer needs and performance goals. (Required)
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Hourly Base Pay: $17.50
Within the first 90 days working at TMobile Mobile Associates receive onthejob training and are eligible for incentive pay while completing training milestones. Once completed Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18000/year. Actual incentives vary based on performance and fulltime status. All employees at TMobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners EVERY employee at TMobile is eligible for an Annual Stock Grant.
At TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out .
Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
IC
Employment Type
Part-Time
