Crisis Hotline Worker
Crisis Hotline Worker
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Job Description
REPORTS TO: Shift Supervisor
Salary: $1720 Hourly Nonexempt Essential
Open Positions are for 1st Shift incoming phone line services
8:00 am 4:30pm EST Thursday to Monday
8:00 am 4:30pm EST Wednesday to Sunday
10:00 am 6:30pm EST Sunday to Thursday
We are now offering limited 10 Hour Shifts!!
10:00 am 8:00pm EST Wednesday to Saturday
10:00 am 8:00pm EST Sunday to Wednesday
6:00 am 4:00pm EST Wednesday to Saturday
Shift Times may Be Subject to Change Based Upon Contractual and Operational Needs.
Current Training Schedule is 10a6:30p EST MondayFriday regardless of hired shift held for 3 weeks with an additional 1 week of OntheJob Trainings and Supported Shifts.
All Trainings must be attended in Full.
SUMMARY STATEMENT OF POSITION:
Crisis Workers provide emotional support to persons and families who are in crisis via the telephone text message or online chat. The FullTime Crisis Worker will be scheduled 40 hours per week.
PRIMARY DUTIES:
Respond to crisis contacts (phone): greeting clients using active listening and establishing rapport by being accepting empathetic objective nonjudgmental nondirective and responsive to the feelings of the callers or texter.
Explore the person in Crisis experiences and feelings using feeling oriented responsive language; following established protocols; identifying warning signs; and assessing the degree of safety and risk.
Provide confidential contacts and ensure that any information shared by the person in crisis is kept confidential.
Provide referrals to appropriate resources; engage 911 for emergency medical treatment and/or police intervention using required assessments and policy guidance.
Accurately document crisis contacts interactions in correct contact reports.
Participate in educational opportunities provided by and through HopeLink to stay current on jobrelated knowledge; a minimum of 5 hours of refresher training post initial 120hour training is required.
Complete administrative tasks assigned by the Shift Supervisor.
ESSENTIAL COMPETENCIES:
Adaptability to changes in environment and situations
Strong and effective communication skills ability to speak clearly and easily understood via the phone and online
Dependability with attendance and punctuality guidelines
Interpersonal relationship skills by maintaining confidentiality and dignity of self and others
Professionalism by following through with commitments and treating others with respect
Teamwork and contributes to building a positive team gives and welcomes feedback
QUALIFICATIONS:
Must have successfully completed mandatory 120hour HopeLink Crisis Services Crisis Worker Training.
Computer experience and proficient typing skills.
Ability to remain alert on scheduled shifts; experience working swing shifts preferred for overnight positions.
Demonstrated knowledge and ability to make sound decisions under pressure.
Understanding of confidentiality and privacy issues within a crisis center program.
High degree of empathy toward the people we serve and demonstrated knowledge of distress tolerance and coping skills.
PERFORMANCE EXPECTATIONS:
Respond to crisis contacts in a professional manner following established protocols.
Maintain the confidentiality and privacy of information provided by persons in crisis.
Respond to clients in way that is accepting empathetic objective nonjudgmental nondirective and responsive to the feelings of callers.
Adhere to the assigned shift schedule and follow program procedures when requesting coverage for an assigned shift.
Complete contact reports for each interaction by the end of each contact.
Attend and participate in scheduled staff meetings and supervision.
Fulfill the required minimum of at least 5 hours of refresher training post initial 120hour training.
What We Offer:
- Comprehensive Benefits: Including Medical Dental Vision FSA
- 13 Paid Holidays
- Employee Life Insurance AD&D LTD STD
- PTO and sick time; including Birthday Time Off (Up to two 2 hours of leave the week prior to week of or week after birthday)
- 403 b with Employer Matching
- Hybrid Work Environment
- Tuition Reimbursement
Equal Opportunity Employer. Committed to Diversity Equity and Inclusion
Where Hope Meets Help.
We are unable to hire in the following states:
California Illinois Massachusetts Michigan New York North Dakota Ohio Oregon Washington Wyoming
Employment Type
Full-Time
