Client Experience and Insights Manager
Client Experience and Insights Manager
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Job Description
You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues experts in their fields who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.
Job Description:
***Please note this is a 1year contract opportunity***
About the role:
Reporting to the Director Global Client Experience and Insights the Manager will be directly involved in the integration analysis and reporting of client and consumer insights. The successful candidate will execute market insights work and integrate consumer feedback sources to provide strategic advice to the organization.
This role will require an expertlevel understanding of market research and consumer insights quantitative research expertise data analysis proficiency (e.g. in SPSS/SAS) strong storytelling skills and advanced knowledge of Microsoft Excel and PowerPoint.
What will you do
- Analyze and integrate Client data across multiple business lines in Canada US and Asia while working with senior team leaders to identify insights in support of the development and of Sun Lifes brand and client experience strategy
- Help drive a comprehensive Clientcentric strategy by proactively delivering tangible insights and recommendations for CX improvement across the organization
- Work with key stakeholders to integrate attitudinal and behavioural data to tell a rich Brand and Client experience story across all research engagements
What do you need to succeed
- 8 to 10 years of experience in all facets of Market Research with a particular focus on quantitative research methodologies
- Robust data analytic skillset with direct experience conducting interpreting and visualizing advanced analytical analysis
- Strong proficiency with statistical analysis software (SPSS/R) and the Microsoft Office suite (notably Excel and PowerPoint)
- Proficient at using Client Experience Measurement platform(s) (e.g. Qualtrics Medallia etc. to setup program field and analyze results from Client satisfaction studies
- Experienced at using data visualization tools (e.g. Tableau Power BI) to report on survey research results
- Passion for being a consumer advocate within an organization and an ability to bring this mindset to the table when working with diverse business line leaders
- Exceptional communication writing and presentation skills
- High level of initiative to prioritize work amidst competing demands
- Energetic selfstarter who enjoys sharing insights in creative and engaging ways
Preferred Skills:
- 5 years of relevant consumer insights and/or client insights experience with preference given to those with both client and vendor experience
- Prior experience conducting research for Financial Services organizations an asset
- Bachelors degree in business Marketing Market Research Statistics Consumer Behavior or equivalent
Unique Requirements:
- Able to accommodate early morning and late evening meetings 12 times per week to support business partners in Asia time zones
Whats in it for you
- Hybrid work environment (at least 1 inoffice day/week is required)
- A friendly collaborative and inclusive culture
- 20 vacation days per year
- Flexible Benefits from the day you join to meet the needs of you and your family
- The opportunity to move along a variety of career paths with amazing networking potential
- Access to our Global Learning Centre available 24/7 for your learning needs
- Wellness programs that support the three pillars of your health mental physical and financial
Recent Awards:
- We are honoured to be recognized as aand 2024 Best Workplaces in Canada by Great Place to Work Canada
- Great Place to Work list for Best Workplaces for #HybridWork 2022
- Great Place to Work list for Best Workplaces for Professional Development in Canada 2022
- Named Best Places to Work by Glassdoor 2021 and 2023
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may email a request to .
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
78000//128 000Job Category:
MarketingPosting End Date:
04/05/2025Required Experience:
Manager
Employment Type
Full-Time
