Fraud Investigator
Fraud Investigator
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.
What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
About Us:
TaskUs partners with the worlds most innovative and disruptive brands to protect what matters most and help them thrive in an everchanging world. With over 25000 employees globally TaskUs has built a reputation for excellence offering toptier services across multiple industries. Were currently seeking a Fraud Investigator to join our team and help uncover investigate and resolve fraudrelated activity. Our environment is fastpaced entrepreneurial and highly collaborative.
Note: You must reside within 60 mile radius of New Braunfels TX.
About the Role:
The Fraud Investigator is charged with the following responsibilities:
To identify review and investigate fraud activity claims/cases and risk exposures from various delivery channels. Review transactional activities internal/external inquiries and perform investigations to protect the client and its members financials and assets and control and mitigate potential fraud loss. Ensure adherence to applicable federal and state laws rules and regulations. Work is performed under close supervision.
Your Fraud Investigator DaytoDay Will Involve:
Investigate various types of transactions/activities/cases (e.g. ID Theft and Synthetic ID Check Fraud Account Takeover fraud) including reported or alleged loss of assets from various business channels
Respond to inquiries using various communication venues (including inbound telephone calls) to explain the action taken in response to a specific alert or case.
Communicate with internal and external customers on fraud and security issues problem resolution account information and investigations
Collect evidence and related documentation via available systems and methods; ensure chain of evidence/documentation is maintained in accordance with federal and state laws rules regulations andpolicies and procedures.
Review data gathered to substantiate/disqualify a loss claim or charge off and escalate as needed.
Research public record databases to identify analyze and verify information related to primary investigations validation reviews discrepancies associated with information provided and assess potential fraud risk.
Create detailed reports of investigations to include actions taken and results
Prepare and maintain data for analysis and reference.
Detect fraud trends red flags and recommend preventive measures to business units and management.
Monitor timeline from identification/notification of fraudulent activity to closure ensuring service level agreements and regulatory requirements are met.
Collaborate with other business units to gain an understanding of transactions processes and procedures their impact on other business units processes and procedures and identify risk potential for fraudulent activity.
Identify risk exposure/fraud activity and recommend restorative/control action (e.g. freezing accounts contacting/alerting members or appropriate internal/external security/financial personnel adding restrictions or fraud alerts or holds to members accounts)
Determine if suspicious activities are caused by processing errors requiring corrections and/or recommending to management changes to business policies and/or processes to prevent reoccurrence.
Support projects related to fraud detection prevention or root analysis
Involved in driving continuous process improvement to increase member experience quality reduce losses minimize financial risk and maintain high operational efficiency
Maintain knowledge of applicable federal and state laws rules regulations and policies and procedures
Performs other duties as assigned
Some Things We Consider Critical for This Role (Fraud Investigator):
Familiarity with applicable federal and state laws rules and regulations (e.g. Bank Secrecy Act USA Patriot Act and OFAC regulations)
Familiarity with fraud trends and threats
Exposure to member/customer service preferably in a financial institution or contact center
Basic skill managing multiple priorities independently and/or in a team environment to achieve goals Exposure to applying various analytical techniques used in determining and resolving fraud and identity theft in transactions and membership applications
Basic skill determining Intent and No Intent scenarios
Basic skill in identifying and responding to Red Flags (e.g. Known Fraud Patterns Check Image Details Membership Specific Info etc.
Basic skill: assimilating information analyzing facts and developing logical conclusions
Basic skill in interpreting and synthesizing large amounts of information
Basic skill exercising initiative and using good judgment to make sound decisions
Basic skills in identifying and analyzing business requirements and recommending solutions
Basic organizational planning and time management skills
Basic investigative research analytical and problemsolving skills
Basic skill in following interpreting and applying relevant data/instructions to guidelines procedures practices and regulations
Effective active listening skills to accurately respond to inquiries and account requests
Building relationships through rapport trust diplomacy and tact
Exposure to working with all levels of staff management stakeholders and vendors
Basic skills to influence negotiate and persuade to reach an agreeable exchange and positive outcomes Basic verbal and written communication skills
Basic word processing spreadsheet and presentation software skills
Why Join TaskUs:
- Be part of a dynamic team thats at the forefront of fraud prevention and investigation.
- Enjoy a collaborative and fastpaced work environment where your contributions make an immediate impact.
- Work for a company that values people over profits and prioritizes employee wellbeing.
- Access to comprehensive training career growth opportunities and competitive benefits.
TaskUs is an equalopportunity employer. Life is better with Us! Find out what it means to work for a company that puts people before profits.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees our clients our services and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL
Employment Type
Full Time
Key Skills
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