Principal SAP Customer Management Consultant
Principal SAP Customer Management Consultant
Posted on :
25-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Infosys is seeking Principal SAP ISU Customer Management Consultant
As a Principal Consultant you will be a key player in the consulting team that helps discover and define the problem statement evaluates the solution options and makes recommendations. You will plan the activities of configuration configure the product as per the design conduct conference room pilots and will assist in resolving any queries related to requirements and solution design. You will conduct solution/product demonstrations POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organizations financial guidelines. You will also support knowledge transfer with the objective of providing valueadding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Basic Qualifications:
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
As a Principal Consultant you will be a key player in the consulting team that helps discover and define the problem statement evaluates the solution options and makes recommendations. You will plan the activities of configuration configure the product as per the design conduct conference room pilots and will assist in resolving any queries related to requirements and solution design. You will conduct solution/product demonstrations POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organizations financial guidelines. You will also support knowledge transfer with the objective of providing valueadding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Basic Qualifications:
- Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 11 years of experience with Information Technology.
- Location for this position is Miami position may require travel to Project / client location
- All applicants authorized to work in the United States are encouraged to apply.
- To provide functional knowledge with handson experience for Electricity Gas or Water Industry.
- Hands on experience configuring the ISU system.
- Drive Business Workshops Blueprint Sessions develop BBPs/BBDs FS Test Scenarios conduct Trainings perform Testing and provide defect management support for Customer Management module.
- Communicate complex requirements to and from Technical and Nontechnical stakeholders
- Analyze client business processes and requirements to develop tailored Customer service solutions.
- Configure and hands on with the testing of Customer service Cloud Utilities solution to ensure they are aligned with business requirements
- Provide expert guidance on utilities industry best practice with Utilities customer service Solution
- Manage project work and customer expectations throughout the project life cycle
- Ability review and provide guidance to functional team in business process document/functional specs writeup; configure the system and problem solving
- Collaborate with crossfunctional teams both internal and external including developers and offshore teams
- Handon experience in configuring SAP S4HANA ISU for system integration with external CRM solutions.
- Solid understanding of utility business process especially in customer service: customer interaction account identification and MIMO process
- Indepth understanding of SAP ISU data model
- Indepth understanding of SAP Customer Service Project Life Cycle in pre and post go live activities
- Indepth understanding of MIMO process
- Indepth understanding of SAP Service Cloud Utilities Call Center standard functionalities
- Indepth understanding of data replication between CRM solution and SAP S4HANA ISU
- Minimum of one green field endtoend SAP CRM 7.X Utilities Call Center implementation
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Experience:
Staff IC
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
