Customer Service Representative
Customer Service Representative
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Job Description
Who We Are
IronRidge an Enstall company designs and manufactures structural hardware for residential and commercial solar systems. Under Enstalls corporate umbrella along with EcoFasten Quick Mount and PanelClaw we are part of the largest rooftop solar mounting and racking hardware group in the U.S. For over 20 years we have worked closely with solar professionals to build strong simple and costeffective products. IronRidge is NSF Certified to ISO 9001 maintaining the highest of quality management standards.
What youll Do
We are seeking an energetic Customer Service Representative who will be responsible for creating positive customer service experiences for our customers as well as critical backend business functions.
- Oversee customer orders from initial submission of purchase order through product delivery. Serve as first point of contact for incoming customer service calls and emails
- The ability to spearhead customer meetings with confidence and articulate meeting objectives
- Process RMAs research invoice and shipping discrepancies through resolution
- Assist customers with quotes order confirmations expedites and shipment tracking
- Respond thoroughly and promptly to all customer inquiries with a sense of urgency
- Record details of inquiries as well as actions taken using CRM software
- Understands the importance of detail and accuracy of clean order booking
- Strive for positive relationship building with customer accounts
- Responsible for special assignments or projects delegated by management
- Cultivate familiarity with IronRidge products and software tools
- Crossfunctional collaborations
- Perform any other duties as assigned
- Previous experience of 13 years in customerfacing roles
What Youll Bring
- Effective Listening: Listening is the key to effective communication with external and internal customers
- Must be customer focused possess strong time management skills problem solving ability strong followthrough skills and engaging pleasant phone presence
- Ability to demonstrate excellent email etiquette and email management skills
- Excellent verbal and written communications skills
- An outgoing personable individual with a positive attitude who makes a good first impression with customers
- Ability to work well in a team environment and is always willing to assist others must be punctual and reliable selfmotivated comfortable in a fast paced dynamic environment
- Deploy exceptional organizational and time management skills with high attention to detail with a focused attitude to exceed customer and companywide expectations
- Confident with MS Office products (Outlook Excel Word PowerPoint and Google Sheets) along with similar programs
- Familiar with data entry ERP systems (Microsoft D365 F&O preferred)
Where Youll Be Located
This position is hybrid position and will report to one of the Enstall offices 2 days/week. Preference will be given to candidates at our North Andover MA office but those in the San Francisco CA or Phoenix AZ areas may also be considered.
What Well Offer
We offer competitive compensation determined by each individuals relevant experience skills education and location. We anticipate the base salary for this position to be between $21.00 and $26.50 hourly if located in the North Andover MA market. In addition to base salary Enstall employees are eligible for either an annual bonus or commission depending on their position. If your desired salary falls outside of these rates we hope youll still apply as there may be other positions that better align.
In addition to a competitive benefit package we offer team members perks such as paid time off (PTO) a long term incentive plan 401(k) match development opportunities educational assistance 12 observed company holidays paid parental leave and a collaborative inclusive culture just to name a few!
Who We Hire
Enstall is a global organization and places high value on creating a diverse and inclusive workforce providing equal opportunity for all applicants and staff. All qualified applicants for employment will be considered without regard to race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status domestic partner status sexual orientation genetic information military or veteran status or any other basis protected by federal state or local laws.
If you are unable to submit your application because of incompatible assistive technology or a disability please contact us at or by phone at . Enstall will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
We encourage authenticity and invite you to join us each day just as you are.
Required Experience:
Unclear Seniority
Employment Type
Full Time
