Keyholder

Skin Laundry is revolutionizing the way people of all skin types care for their skin by making cuttingedge laser technology safe effective and affordable. Our team of highly trained medical professionals is committed to helping you achieve your most beautiful skin with certified healthcare professionals that are highly trained on skin methods and overseen by a team of Medical Advisers.

Skin Laundry is growing and experiencing success in developing products opening new locations and creating the ultimate experience for our clients! Our goal is to help everyone feel beautiful in their own skin. We do this by offering treatments that provide real results with no downtime. If you are eager to join an innovative company want to be a valuable part of a team and brand innovating beauty and skincare we want to hear from you!

Keyholder

Location: Campbell CA

Job Type: Parttime

Overall Keyholder Compensation Package:$23 $26/hr Commission Opportunities (This is what you can expect to be paid in this role. The range considers factors such as years of relative experience Skin Laundry tenure cost of living/geographical area and clinic volume.

Schedule/Availability:

• We are looking to hire 2 Keyholders for this clinic with varying shifts. Options may include:
  • Must be available to work Friday/Saturday with another weekday (MonThur) available.
  • Must be available to work Tuesday/Thursday/Saturday.
  • Must be available to work Monday/Wednesday/Saturday.
• Must be available to work 2029 hours during Clinic Operating Hours (as posted on website *subject to change). Must be able to work a 5 or 8 hour shift with a minimum of 1 day per week but have the ability to flex to more shifts as needed. You must be able to commit to a schedule made 60 days in advance.
• Sundays may be required for occasional training or if clinic expands operating hours

Ability to commute/cover other clinics: Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed.

Physical Requirements & Environmental Conditions:

• This work is performed in a retail environment and requires the ability to walk short distances and stand for long periods of time.
• Must have the ability to lift and carry inventory and move clinic equipment. Regularly required to reach crouch kneel bend twist push pull and carry up to 25lbs.
• Frequently talking and listening to clients in person and on phone.
• Requires the ability to operate standard office equipment such as phones keyboards computers and touch screen devices.
• Specific vision abilities required by this job include close vision depth perception color vision and ability to adjust focus.

About This Exciting Role:

We are looking for a dynamic and inspirational individual to support the clinic team to ensure the efficient running of the will use your outstanding leadership and sales skills to lead by example and provide inspirational authentic and personalized client service to achieve all sales and client service you are an ambitious selfstarter with previous retail experience looking for leadership development and growth then this is the perfect role for you and the first step towards a long term and fulfilling a culture that values diversity of thought and people we offer progressive career opportunities outstanding training and development and a competitive remuneration and benefits package.

Reports To: Clinic Manager

Qualifications

Proven retail experience preferably within skincare and/or aesthetics

The ability to provide inspirational authentic and personalized customer service

While not essential previous retail operations experience including cash reconciliation and opening and closing the store is desirable

Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable

Ability to work retail hours including days nights weekends and special events in a fastpaced work environment

Previous experience with retail pointofsale software Zenoti experience is a plus!

Experience and Characteristics:

Two 2 years of experience in Skin Care/Aesthetics or customer service preferred

Prioritizes customer service and has exceptional communication skills

Proficient in problem solving and finding creative solutions

Must be able to create a comfortable atmosphere for clients and team members

Attentive and a good listener

Attention to detail in following company and safety protocol

Must prioritize client safety and customer service and be able to make clinical decisions knowing when to ask for assistance

Goal oriented and selfmotivated to achieve and exceed company benchmarks for success

Willing to learn and adapt to changes quickly

Comfortable and respectful with conflict management with clients and team members

Responsibilities Include:

Creating curated client experiences.

Effectively introduce and promote customized nodowntime facials and Skin Laundry products specific to the personal skincare needs for current and prospective clients.

Educating clients on the importance of the skin care protocols.

Celebrating the success of the results our clients experience.

Championing Skin Laundrys mission and values and how our services and products achieve these goals.

Effectively coordinating scheduling and rescheduling recurring and future clients.

Consistently seeking obtaining and converting new clients.

Supporting Store Operations Success

Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business. Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business.

Strong communication skills ability to multitask and comfortability with computer/clinic systems.

Establishes and maintains effective client retention processes. Establishes and maintains effective client retention processes.

Understand and utilize company reports to leverage business and share insights on best practices for performance. Understand and utilize company reports to leverage business and share insights on best practices for performance.

Enhancing Skin Laundry Culture

Partner with clinic team to provide peopleoriented enjoyable & comfortable workplace of belonging.

Respect and support all team members individuality & provide an inclusive environment. Respect and support all team members individuality & provide an inclusive environment.

Understand opportunities and support the team to meet personal & clinic goals.

Maintain organizational relationships.

5 ways we redefine work & give backto YOU!

We are committed to your growth

You are our priority. Skin Laundry has a team of individuals who are responsible for building out a roadmap that makes your success and development guaranteed as long as you are willing to put in the work.

Work/Life Harmony

We believe that all our team members should be cared for as a HUMAN first and foremost. We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work.

You will be led not managed

The days of being managed are over. We believe that success comes from working alongside a People Leader who is there to support and uplift not criticize or overlook.

Speak Up Culture

Lets face it suffering in silence should no longer be the norm. At Skin Laundry your voice is not only heard but VITAL to the health of the organization. You have a safe space to speak up give feedback and share your needs.

We dont hire jerks

Its as simple as that. We are a group of humble kind and selfaware individuals there is no room for bullying gossip racism or any other kind of discrimination or intolerance here.

Employee Benefits & Perks:

• Skin Laundry Employee Treatment & Product Discount Program

We love hearing from anyone who is enthusiastic about transforming the skin care & beauty industry. Not sure you meet all the qualifications Research shows that women and members of other underrepresented groups tend to not apply to jobs when they think they may not meet every qualification when in fact they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply

This job description is not designed to cover or contain a comprehensive listing of all activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Skin Laundry Company Culture Highlights

• Skin Laundry is ranked in the top 5 of companies for Team Score on Comparably.
• Skin Laundry is ranked in the top 5 of companies for Leadership on Comparably.
• Sales Department is ranked in the top 5 of companies for CEO Rating on Comparably.
• Sales Department is ranked in the top 5 of companies for Executive Team Score on Comparably.

Check us out on Comparably: Opportunity Employer:

At Skin Laundry we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race color religion sex pregnancy (including childbirth lactation and related medical conditions) national origin age physical and mental disability marital status sexual orientation gender identity gender expression genetic information (including characteristics and testing) military and veteran status and any other characteristic protected by applicable law. Skin Laundry believes that diversity and inclusion among our teammates is critical to our success as a global company and we seek to recruit develop and retain the most talented people from a diverse candidate pool.

Accommodation Assistance:

Skin Laundry is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact

Employment Agencies:

Skin Laundry will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Skin Laundry including unsolicited resumes sent to a Skin Laundry mailing address fax machine or email address directly to Skin Laundry employees or to Skin Laundrys resume database will be considered Skin Laundry property. Skin Laundry will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Skin Laundry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.