Lead Administrative Clinic Support - Urology Clinic

We are recruiting for a motivated Lead Administrative Clinic Support Urology Clinic to join our team!

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Department

DH UROLOGY SPEC CLINIC PAV L

Job Summary

Under general supervision coordinates assigned employee duties and manages allocation of personnel resources in assigned clinic to ensure efficient patient flow. Trained in all aspects of backoffice clinic operations including but not limited to: Outpatient registration patient scheduling clinic schedule template building and maintenance and supply ordering and management. Makes recommendations for retraining and trains new hires. Works collaboratively with clinicians department leadership supervisors and managers to ensure continuous clinic flow by monitoring daily clinic schedules and registration processes.

Essential Functions:

• Provides administrative clinic support to include but not limited to time and attendance help desk tickets supply ordering and maintenance and other duties as assigned. 10
• Performs template maintenance; new provider template requests schedule building and schedule changes. 20
• Answer telephone inquiries; screens calls; routes calls and takes messages registers and schedules patients. 20
• Delegates job assignments and monitors workflow. Monitors and tracks employee daily assignments. 20
• Address customer service issues and uphold high level of customer service amongst administrative staff at all times. 5
• Prepares correspondence documents onboarding material and reports in a variety of programs including Adobe Acrobat PowerPoint and Word. 5
• Works with and under the direction of clinic manager to initiate formal/informal activities with employees to develop departmental cohesion and collegiality. 5
• Works with and under the direction of clinic manager to actively identify problems and opportunities for improvement; identifies appropriate solution and involves others in the implementation process. 10
• Identifies and escalates system problems environmental issues and employee issues as appropriate to the clinic manager and nurse supervisor. 5

Education:

• No High School Diploma and/or No GED

Work Experience:

• 46 years experience in an administrative clerical or operations role. Required
• 79 years experience in a customer service role within a fastpaced environment. Required

Licenses:

Knowledge Skills and Abilities:

• Adept at learning new technologies to perform data entry manage calendars and create reports.
• Proficient in Microsoft Office applications.
• Strong timemanagement and organizational skills
• Excellent communication skills both written and verbal

Shift

Days (United States of America)

Work Type

Regular

Salary

$21.37 $29.92 / hr

Benefits

• Outstanding benefits including up to 27 paid days off per year immediate retirement plan employer contribution up to 9.5 and generous medical plans

• Free RTD EcoPass (public transportation)

• Onsite employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands travel and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safetysensitive positions must pass a preemployment drug test once a conditional offer of employment has been made.

Denver Health is an integrated highquality academic health care system considered a model for the nation that includes a Level I Trauma Center a 555bed acute care medical center Denvers 911 emergency medical response system 10 family health centers 19 schoolbased health centers Rocky Mountain Poison & Drug Safety a Public Health Institute an HMO and The Denver Health Foundation.

As Colorados primary and essential safetynet institution Denver Health is a missiondriven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community focusing on hiring and purchasing locally as applicable serving as a pillar for community needs and caring for more than 185000 individuals and 67000 children a year.

Located near downtown Denver Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.