Platform Architect Implementation Lead ServiceNow

Platform Architect / Implementation Lead ServiceNow

Huntsville AL

IPTAs Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers team members subject matter experts (SMEs) technical leaders and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.

Our Team:

We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with fierce determination fearless integrity and passionate service. Our belief is that our people are the key to success. By encouraging and enabling continued learning our team members grow to achieve their personal career goals. We are looking for:

• Smart people with a passion for technology

• Ability to solve challenging business problems

• Selfdirected professionals

• Hunger to continually learn and grow

Background:

This position supports the discovery implementation and sustainment of a comprehensive ServiceNow solution for a dedicated Department of Defense (DoD) community with significant leadership visibility. The Platform Architect / Implementation Lead will be the technical authority responsible for architecting designing and overseeing the implementation of a multiproduct ServiceNow solution including IT Service Management (ITSM) IT Operations Management (ITOM) Hardware Asset Management (HAM) Software Asset Management (SAM) and Human Resources Service Delivery (HRSD). The ideal candidate is a technical leader with deep expertise in ServiceNow capable of guiding a crossfunctional team to deliver secure scalable and compliant solutions that meet complex DoD requirements.

This position is based 4 days onsite/1 day remote.

Responsibilities:

• Serve as the primary technical advisor and subject matter expert for the ServiceNow platform ensuring alignment with DoD objectives policies and technical standards
• Develop and maintain a robust ServiceNow architecture that supports ITSM ITOM HAM SAM and HRSD modules while ensuring scalability security and performance
• Lead the technical design development and deployment of ServiceNow solutions ensuring compliance with DoD requirements and industry best practices
• Collaborate with stakeholders to translate business needs into technical designs including workflows integrations and configurations
• Provide technical leadership and oversight to a team of developers business analysts UI/UX designers and quality assurance personnel
• Define and enforce development standards including coding guidelines configuration management and documentation practices
• Oversee the integration of ServiceNow with other enterprise systems ensuring data integrity and efficient workflows
• Conduct system reviews performance tuning and optimization to maintain platform reliability and user satisfaction
• Participate in Agile ceremonies providing technical guidance and ensuring sprint deliverables meet architecture and design standards
• Stay abreast of new ServiceNow features and capabilities recommending platform enhancements to align with evolving DoD needs
• Provide mentorship and training to team members to build internal expertise and ensure knowledge transfer

Requirements:

• Education:
  • Bachelors degree in a technical field (e.g. Computer Science Information Systems Engineering). Advanced degree preferred
• Experience:
  • Minimum of 810 years of experience in IT architecture and development with at least 5 years dedicated to ServiceNow implementations
  • Proven track record of leading complex ServiceNow implementations including ITSM ITOM HAM SAM and HRSD modules
  • Experience in DoD or federal environments is highly desirable
• Certifications:
  • ServiceNow Certified Implementation Specialist (CIS) certifications for multiple modules (e.g. ITSM ITOM HRSD)
  • ServiceNow Certified Application Developer (CAD) or Certified Technical Architect (CTA) strongly preferred
  • ITIL certification required; Agile certification (e.g. PMIACP Certified ScrumMaster) is a plus
• Technical Proficiency:
  • Deep understanding of ServiceNow architecture including modules integrations and development frameworks
  • Proficiency in scripting languages (e.g. JavaScript Glide API) and integrating ServiceNow with external systems using REST/SOAP APIs
  • Familiarity with DoD security frameworks including RMF NIST 800171 and CMMC compliance
• Skills:
  • Strong leadership and communication skills with the ability to engage stakeholders and lead crossfunctional teams
  • Proven ability to design and implement scalable secure and reliable ServiceNow solutions
  • Strong analytical and problemsolving skills capable of resolving complex technical challenges
• Clearance:
  • Active Security clearance required; eligibility for higherlevel clearance is a plus

IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color religion sex sexual orientation national origin age physical disability mental disability medical condition status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions including recruitment selection training compensation benefits discipline promotions transfers layoffs returns from layoff terminations and social and recreational programs on the principles of equal employment opportunity.

Our employees have diverse backgrounds skills and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.

#clearance