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Job Description
ULG is a collective of 8 venues across London each with its own unique personality. We are a young diverse group dedicated to creating great neighbourhood spaces and supporting our people our community and our world. We offer a great place to work with opportunities for all to grow in a culture based on kindness quality simplicity and loving what you do.
Were now on the lookout for a warm confident and experienced Floor Manager to join the team at Bobby Fitzpatrick our iconic West Hampstead cocktail bar.
This is a fantastic opportunity for someone whos passionate about hospitality thrives in a highenergy relaxed but attentive service environment and has a genuine interest in cocktails especially rum and all things drinkled. Youll be working closely with your venue manager and the wider team to run vibrant services deliver topnotch guest experiences and lead by example on the floor.
What youll be doing as Floor Manager:
- Running highvolume fun services with confidence keeping your cool under pressure and making sure every guest feels welcomed seen and looked after.
- Managing bookings efficiently and proactively to maximise both revenue and guest experience.
- Taking ownership of floor sections ensuring smooth section delegation and support for the team during busy shifts.
- Supporting in shift management including team briefings coordinating breaks and ensuring everyone knows the game plan for the service.
- Using your menu knowledge from our cocktails and spirits to food and specials to upsell educate and ensure consistency and quality on every serve.
- Being a goto for drinks knowledge with a special interest in rum and cocktails youll help train and inspire the team and stay excited about whats coming next.
- Contributing to a positive fun and respectful team culture where people feel empowered to be themselves and do their best work.
What were looking for:
- Previous experience in a busy bar or restaurant setting ideally with cocktail or drinksled service.
- A peoplefirst attitude and natural leadership skills youre confident managing a team on shift and motivating others with energy and warmth.
- Strong organisational skills and a calm solutionsfocused approach to challenges on shift.
- Solid knowledge of cocktails spirits and bar service and a curiosity to learn more.
- Someone who loevs a high energy environment and genuinely enjoys hospitality.
- Experience with bookings platforms (ideally Collins but full training will be given) and a good eye for detail when it comes to managing covers and guest flow.
What you can look forward to when you join ULG:
- A competitive package made up of base rate & service charge
- Team Member referral bonus of up to 1000
- An extra day of paid holiday for each consecutive year of service
- Prepayday access to your wages through WageStream
- Membership of Hospitality Rewards with access to hundreds of perks and discounts along with wellbeing support & GP access
- 35 off food and drink in ULG venues for you and up to 2 guests
- Cost price wine through our fabulous suppliers
- Cycle to Work Scheme
- Workplace Nursery Benefits Scheme
- Personalised training at every stage of your career
- Supplier visits and masterclasses think breweries wineries butchery & farms
- Summer & Christmas parties every year
- A 75 ULG tab on your birthday for you and a guest
- Charity opportunities
- Come as you are be part of a creative diverse and inclusive culture
Get in touch if youre ready for a new challenge we cant wait to meet you!
Learn more about our venues and people by following us at & Inclusion
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. If you would like to discuss any specific requirements please get in touch with the Head of People & Culture Prue Stamp at
Required Experience:
Manager
Employment Type
Full-Time
