Customer Success Specialist Fleet Services
Customer Success Specialist Fleet Services
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Job Description
We are seeking a detailoriented and proactive Fleet After Sales Support specialist to oversee and manage parts ordering issue resolution invoicing and reporting for our fleet operations. This role involves coordinating with internal and external customers to ensure seamless processing of orders handling back orders managing returns and providing exceptional customer support.
About Us
Every employee at Packer City/UP International is absolutely critical to its success and we are always looking for dedicated qualified personnel to help us on our mission to be the best truck dealership in Northeastern Wisconsin and the UP of Michigan. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Through teamwork trust and communication we empower our employees to take ownership in exceeding our customer expectations. We are always looking for dedicated qualified personnel to help us on our mission to be the best truck dealership in Northeastern Wisconsin and the Upper Peninsula of Michigan. Candidates for vacancies will be assessed not only on their ability to fill the designated position but also on their capacity for personal growth and advancement. We look forward to hearing from you.
What We Offer
- Compensated Training and Ongoing Training
- Paid Holidays 8
- 401(K) Savings plan
- Paid Vacation and Personal Days
- Health Dental and Vision insurance a very benefit rich and highly competitive benefits plan.
- Shortterm and Longterm Disability
- Basic Life Insurance
- Continued education manufacturer hands on and web based training
- Clean and professional work environment
Responsibilities
Key Responsibilities:
Ordering & Parts Management:
- EDI Parts Orders:
- Emergency Parts Orders:
- Wheel & PDC Mass Orders:
Reporting & Case Management:
- Back order Tracking & Resolution:
- International Case Monitoring:
Issue Resolution & Support
Cross Functional/Back Up For Service Support
Mass Upgrades & Parts Campaigns
Qualifications:
- Experience in fleet aftersales support supply chain management or a related field.
- Strong problemsolving attentionto detail and analytical skills.
- Proficiency in order management systems EDI processing and tracking tools.
- Excellent communication and coordination skills.
- Ability to work independently while managing multiple priorities.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
