Job Description Summary

Job Description

Roles and Responsibilities

• Monitor given fleet and evaluate the health of rotating components
• Analyze incoming alarms signatures and data to make decisions for fleet
• Responsible forresponding tosupport cases from customers
• Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately
• Support customer communication during critical events and lead retrospective meetings
• Support customer satisfaction by improving support team quality knowledge and training
• Support root cause investigation implementing any learnings or improvement opportunities
• Drive projects that improve customer experience application process or performance with guidance
• Assist & own the preparation of end user support documentation and knowledge
• Collaborate with cross functional stakeholders
• Ensure support team readiness and availability
• Investigate the possibilities of automation for selfservice of end user support
• Partner with product service owners on new service introductions change and transition to operations
• Manage and drive relationship with suppliers reviewing innovative ideas and improving resolution by reducing the need to escalate to vendors

Required Qualifications

• Bachelors degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s).
• Minimum of 3 years of experience in wind industry vibration analysis of gears and bearings

Desired Characteristics

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems.
• Ability to document plan market and execute programs. Established project management skills.
• Understand technical standards & concepts to apply to project work
• Interest in current and emerging technologies demonstrated through training job experience and/or industry activities
• Ability to document plan market and execute programs

The base pay range for this position is $88600.00 $147600.00 USD Annual USD Annual USD Annual USD Annual. The specific pay offered may be influenced by a variety of factors including the candidates experience education and skill set. This position is also eligible for variable incentive compensation of 10. This posting is expected to close no earlier than April 29 2025.
*The Company pays a geographic differential of 110 120 or 130 of salary in certain areas.
Healthcare benefits include medical dental vision and prescription drug coverage; access to a Health Coach a 24/7 nursebased resource; and access to the Employee Assistance Program providing 24/7 confidential assessment counseling and referral services. Retirement benefits include the GE Retirement Savings Plan a taxadvantaged 401(k) savings opportunity with company matching contributions and company retirement contributions as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance adoption assistance paid parental leave disability insurance life insurance and paid timeoff for vacation or illness.
General Electric Company Ropcor Inc. their successors and in some cases their affiliates each sponsor certain employee benefit plans or programs (i.e. is a Sponsor). Each Sponsor reserves the right to terminate amend suspend replace or modify its benefit plans and programs at any time and for any reason in its sole discretion. No individual has a vested right to any benefit under a Sponsors welfare benefit plan or program. This document does not create a contract of employment with any individual.