Wellness Retail Lead
Wellness Retail Lead
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Salary Not Disclosed
1 Vacancy
Job Description
The Retail & Wellness Lead will oversee all Lobby Retail operations and Spa & Wellness reservations. This role will be responsible for guest retail experience spa & wellness reservations process ensuring inventory stays on par based on demand maintaining of the boutique on a daily basis driving sales and increasing profitability. The ideal candidate will have a working knowledge of sales staff training merchandising ordering and inventory as well as strong peopleskills.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Collaborate with leadership of Spa Wellness Operations Golf and Tennis in promoting sales efforts across all departments Conceptualize explore and develop new retail experiences for all departments.
- Responsible in booking requests for Spa and Wellness Golf and Tennis and inputting reservation details in Book4Time.
- This role is responsible in ensuring proper billing on guest folios for Retail Spa and Wellness Golf and Tennis.
- Perform inventory monthly to ensure appropriate merchandise levels in stock and work with Retail Manager on necessary purchase needs.
- Conduct and control monthly inventory and manage any restocking effort
- Participate in development of any Sensei Boutique projects assist Experience Specialists in the Boutique and offer assistance to guests in all areas of the Retreat.
- Provide high level guest experience through gracious service product knowledge and Sensei service standards.
- Participate in and actively engage in all spa product training & development efforts with Spa Wellness Fitness Operations Golf and Tennis.
- Supervise Experience Specialist employees working in the Boutique providing training and mentorship to optimize productivity and increase sales.
- Work with the Experience and Operations Managers to train and regularly evaluate team performance to ensure Sensei brand and service standards are met at all times.
- Run weekly and monthly sales report reflecting performance analysis.
- Respond to Boutique related guest feedback in a prompt and professional manner resolve issues in a manner that exceeds expectations.
- Foster and promote a healthy cooperative working climate to maximize productivity and team morale.
- Lead by example with the ability to mentor and inspire.
- Integrate Sensei Culture throughout all aspects of the Boutique operations.
- Maintain and demonstrate a strong commitment to ensure employees are well cared for in their daily work and that wellbeing activities and opportunities for growth are provided.
- Uphold compliance with all legal health and safety guidelines.
- Understand the Sensei mission philosophy and brand standards and develop a team culture around the core company mission.
- Maintain and monitor and followthrough of agreed upon daily weekly monthly and quarterly communication meetings and resulting action items and initiatives as directed by the Director of Operations and General Manager.
- Due to the intimate nature of the resort with limited number of guests on property must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces.
- Leadership Maintain a positive upbeat role promote and exemplify Company values and represents departmental objectives and interests to internal and external customers.
- Customer Service Follow up on complaints questions and concerns; respond to internal/external customer needs in a friendly timely and efficient manner.
- Teamwork Develop and promote teamwork and cooperation among coworkers.
- Safety Comply with established safe work practices and attend to all safetyrelated training provided or made available by the Company.
- Other duties as assigned.
Qualifications
Education and/or Experience
- Associate Degree in relevant field preferred
- 5 years of experience as retail manager preferably in a luxury environment
- Resort Spa Wellness or Hospitality management or supervisory experience
- Must be able to demonstrate hospitality professionalism prompt and courteous service positive demeanor in stressful situations and attention to detail at all times
- Strong style sense and an eye for merchandising
- Familiarity with data analysis and customer traffic principles
- Ability to meet demands and deadlines and to be efficient and productive in a dynamic environment
- Excellent customer service skills and adept at problem solving
- Strong organizational computer and leadership skills
- Familiar and comfortable with technology and applications such as Excel Word Asana
- Excellent written verbal and interpersonal communication skills
- Strong personal commitment to wellness and motivated to live the Sensei Way
- Discerning attention to detail and dedication to brand presentation
Required Technical / Other Skills and Abilities
The physical requirements described on the attached Physical Requirements of Position chart are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Experience in computer reservations and itinerary systems. Literate in software packages such as Microsoft Office Book4Time or other spa booking systems Opera or other PMS software dining reservations systems Alice and Outlook.
- Detailed knowledge of Experience Specialist and Retail
- Ability to pay close attention to detail with minimal supervision.
- Ability to proactively sell products and services comfortable with upselling of guest accommodations or treatments.
About Sensei
Founded by Dr. David Agus and Larry Ellison our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.
Based on Dr. Agus philosophy Sensei believes we can guide our guests to greater wellbeing by offering experiential movement rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lanai Hawaii in partnership with Four Seasons lodging and food offerings by Nobu. In this location Sensei Porcupine Creek Sensei is operating the lodging operation as well as worldclass golf tennis spa fitness movement nutrition meditative enrichment and body assessment facilities. In addition Sensei will run the F&B operation as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are hightouch evidenceled and supported by the latest technology. You can read our story here.
Traits We Value
- Loves a good challenge
- Resourceful and adaptable
- A strong sense of curiosity
- Embraces feedback and constantly seeks to improve
- Collaborative and knows how to get things done as part of a team
Compensation & Benefits
- Competitive compensation and benefits package
- 401k and FSA plans
- Wellness Benefit
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race sex (including gender identity or expression; pregnancy childbirth or related medical conditions) sexual orientation age religion color ancestry disability (including association or relationship with an individual with a disability) marital status National Guard obligation genetic test results arrest and court records reproductive health decision domestic or sexual violence victim status breastfeeding requirements assignment of income for child support obligations or credit history or report.
Employment Type
Hourly
