Client Care Coordinator
Client Care Coordinator
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Job Description
Welcome to Therapy Austin where diversity inclusion and equity are a cornerstone of our business. As a minority womanowned company we are committed to fostering an environment where everyone feels valued respected and empowered.
- Mindfully Direct is the Texas branch of Mindfully Behavioral Health.
- Includes Austin DBT Associates and Therapy Austin.
- Focus on providing highquality affordable mental health care in a collaborative communitydriven environment.
Mission & Vision:
- Dual mission: Offer affordable highquality counseling and support counselor development.
- Vision: Relational local approach with opportunities for clients counselors and staff.
- Culture: Collaborative valuing individuality open communication and feedback.
Position: Client Care Coordinator
Role Overview:
- First point of contact for incoming clients.
- Compassionate serviceoriented individual needed to connect clients with the right counselors.
- Monitor phone lines respond to inquiries screen requests and schedule appointments.
Key Responsibilities:
- Client Intake: Screen clients and match with appropriate counselors.
- Coordination: Manage counselor schedules for initial calls and appointments.
- Phone Support: Respond to calls/voicemails and assist with request forms.
- Followup: Ensure clients are successfully connected to counselors and maintain satisfaction.
- Data Tracking: Monitor trends in client service requests and make recommendations for process improvement.
- InterAgency Coordination: Manage client transfers within the agency.
- Caseload Management: Oversee agency and individual caseloads ensuring timely responses.
- Internal Communication: Post updates in agency newsletter.
- Team Support: Provide backup support for team members and contribute to leadership meetings.
- KPI Achievement: Commit to exceeding performance targets.
Compensation & Benefits:
- Pay: $2025 per hour (based on experience).
- Growth: Opportunities for career advancement as the agency expands.
- Benefits: Healthcare EAP 66 hours PTO 9 paid holidays 401(k) disability options and FMLA eligibility.
How to Apply:
- Submit a cover letter detailing your interest in the position and your experience with mental health.
- Application deadline: May 7th.
- Organization & Time Management: Strong administrative and problemsolving skills.
- People Skills: Empathetic inclusive and heartcentered approach.
- Experience: 3 years in clientfacing or support role (preferably in healthcare/mental health).
- SelfDirected: Able to work independently and handle confidential information.
- Education: Associates/Bachelors in Business or equivalent preferred.
- Hours: Fulltime MondayFriday 9 AM 5 PM with occasional evening/weekend hours.
Mindfully Behavioral Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and internship. Mindfully Behavioral Health makes hiring decisions based solely on qualifications merit and business needs at the time. Furthermore the Company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.
Required Experience:
IC
Employment Type
Full Time
