Guest Service Manager
Guest Service Manager
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Job Description
The BrandNew Courtyard by Marriott Lewiston Idaho is currently recruiting for Guest Service Manager. We are hiring now to open the hotel Summer 2025!
This 117 room hotel located in the heart of Lewiston is going to lead us into the next generation of hospitality. Whether you are new to hotels or a seasoned veteran we have a job for you! The right candidate will have a genuine true hospitality attitude and knows what it takes to join a team of truly unforgettable people and create memories that last our guests a lifetime. Become a #bigdeal with us!
Summary of position: The primary purpose of this position is to direct and supervise the operational activities of the hotels front desk within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. Handle cash make change and balance an assigned house bank count cash and other methods of payment at the end of the shift to verify and balance the house bank and accept and record vouchers travelers checks and other forms of payment. Communicate effectively both verbally and in writing to provide clear direction to staff and observe performance and encourage improvement.
Qualifications:
High school diploma or equivalent GED; degree in hospitality or related field of study preferred
Demonstrate excellent organizational skills communication skills and problemsolving skills
Previous experience as a hotel manager assistant manager or customer service manager required
Demonstrate excellent organizational skills communication skills and problemsolving skills
Proven customer service experience as a manager; strong guestfocused mentality
State Alcohol & Food Certification required or ability to obtain one.
Why work for NSH
WorkLife Balance We are committed to ensure that our team members experience the reward of hospitality while also sustaining a routine that suits their lifestyle.
Paid Holidays 6 Paid Holidays after one year of service (upon hire for salaried team members)
New Years Day Memorial Day Fourth of July Labor Day Thanksgiving Day Christmas Day
PTO allows Team Members to have home life balance for any reason such as vacation rest and relaxation their own or a family members illness or health concern personal pursuits or any qualifying reason under applicable sick and safe time laws.
Paid Time Off (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us.
Bereavement
Jury/Witness Duty
Community Volunteer Events
Social Event Outings
Health and Wellness These benefits typically begin on the first day of the month following sixty 60 days of fulltime employment. (The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents. Insurance coverage is typically not available to those Team Members deemed to be parttime (working less than thirty 30 hours) and seasonal Team Members (those deemed to be employed less than six 6 months).
Medical and Prescription Vision
Dental
Employee Assistance Program
Hostcare
100 Company Paid Life Insurance
401(k) Retirement Plans With Match
Leave of Absence
Perks More than just a paycheck!
Team Member Travel Discounts
Entertainment Industry Discounts
Snack of the Month
Monthly Team Member Recognition
Service Recognition Awards
Incentive Programs
Referral Bonuses
Direct Deposit
Earned Wage Access
Retirement Planning
To learn more about our company please visit our web site at
Northwest x Southern Hospitality is an Equal Opportunity Employer offering employment opportunities to all qualified persons without regard to race color national origin disability religion age sex veteran status or other classifications protected by law.
Required Experience:
Manager
Employment Type
Full-Time
