Virtual Certified Diabetes Educator Virtual Patient Navigator West Remote
Virtual Certified Diabetes Educator Virtual Patient Navigator West Remote
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$ 100000 - 115000
1 Vacancy
Job Description
As the only global provider of commercial solutions IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their products value to payers physicians and patients. A significant part of our business is acting as the companys sales force to physicians or providing nurses to educate patients or prescribers. With the right experience you can help deliver medical breakthroughs in the real world.
IQVIA has the worlds largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales medical device support clinical support and medical affairs our CSMS division has 10000 field professionals in more than 30 countries addressing physician and patient needs.
We are excited to announce that we are currently looking for a Virtual Patient Navigator to join our team. The Virtual Patient Navigator will provide education about specific diabetes treatments and resources to help patients better begin and manage their diabetes and resources associated with their prescribed medication. Virtual Patient Navigators are responsible for participating in oneonone communications with enrolled patients by telephone video platforms email and SMS strictly following the guidelines of the program. Since the program is strictly educational based Virtual Patient Navigators do not provide medical advice or work clinically within this role.
Required and Preferred Qualifications:
- To be eligible for this position you must reside in the same country where the job is located.
- Bachelors degree and/or BSN Required
- 3 year as a Certified Diabetes Educator (CDE) or Certified Diabetes Care and Education Specialist (CDCES) required
- Complete understanding and application of principles practices and standards in diabetes care directly with patients required
- Registered Nurse Registered Dietitian Physician Assistant Nurse Practitioner Pharmacist or other relevant certifications that are Healthcare related is preferred
- Contact Center Experience using a telephony platform is strongly preferred
- Motivational Interviewing experience preferred
Additional Qualifications:
- Must work from a dedicated workspace in their primary home residence
- Experience with direct patient interaction and support for persistence and compliance
- Demonstrated time management skills; planning and prioritization skills; ability to multitask and maintain prioritization of key projects and deadlines
- Demonstrated effective presentation skills; excellent interpersonal (written/verbal/virtual) communication skills
- Demonstrated ability to work independently fastpaced work environment
- Demonstrated ability to build relationships with customers and crossfunctional partners
- Fully competent in MS Office (Teams Word Excel PowerPoint SharePoint)
- Excellent documentation accuracy
- Drive and enthusiasm for supporting patients
- Excellent listening and problemsolving skills
- Bilingual (i.e. fluency in Spanish and English) is desirable
#LICES
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role is $100000$115000 annually. The actual base pay offered may vary based on a number of factors including jobrelated qualifications such as knowledge skills education and experience; location; and/or schedule (full or parttime). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.
Employment Type
Full-Time
