ServiceNow System Administrator
ServiceNow System Administrator
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$ 87000 - 87000
1 Vacancy
Job Description
About this role:
This role is twofold the main responsibility is leading Variable Compensation through the ongoing system administration of our ticket management tool Service Now. Responsibilities will include acting as a subject matter expert for Service Now partnering with the VC Support Team to identify opportunities for enhancements and bug fixes writing clear and concise JIRAs and user stories assisting with prioritization of our IT resources and managing each project to the finish line.
In addition to the above this role will also partner with other System Administrators to facilitate our end of year sales quota setting process this is done in Anaplan. Responsibilities will be like those outlined for the Service Now tool however this workload will be less.
What you will do:
- Drive critical requirements discussions managing dependencies across multiple functional areas
- Elicit and document business and functional requirements using a variety of interview techniques
- Partner with VC Sales IT and other business stakeholders to develop document and optimize processes to effectively support the VC Support Teams key objectives.
- Transform business requirements into detailed User Stories and clearly defined acceptance criteria that engineers can consume.
- Decompose highlevel information into details abstract up from lowlevel information to facilitate a general understanding.
- Schedule and lead meetings to identify issues and fixes for projects
- Suggest implement and test system and process enhancements as needed
- Participate in data integration and migration solutions
- Participate in UAT testing and deployment
- Develop Service Now and Anaplan model documentation and SOPs
- Modify existing models as part of a connected solution optimization or to incorporate new functionality
- Serve as an architectural SME for largescale connected planning solutions
- Perform validation and data quality checks on both data imports and exports research any data inconsistencies perform root cause analysis and complete full reconciliation to guarantee accuracy
- Understand multiple internal areas of business (Sales Finance Territories etc. to research analyze and resolve potential issues
- Coordinate and complete additional projects as requested partner with Variable Compensation to administer beginning of year and ongoing new hire quota setting for a global sales force
What you will need:
- Demonstrated experience as a System Administrator
- Experience working in Service Now or other ticketing systems. Service Now and Anaplan model building experience a plus
- Demonstrated knowledge of a formal system implementation methodology Agile or similar
- Ability to work in both a team and individual contributor environment
- Unwavering professionalism and executive presence
- Excellent written and verbal communication skills
- Innate problemsolving ability ability to dig deep persevere overcome obstacles to solutions/analysis
- Ability to efficiently gather data perform quantitative and qualitative data analysis and succinctly communicate analyses in a language understood by business leaders across multiple disciplines within an organization
- Ability to selfprioritize responsibilities possibly by end goal result and manage to completion
- Takes complete ownership in areas of key responsibilities and has a strong desire to be the subject matter expert of your domain
Who you are:
- Motivated highpotential performer with demonstrated ability to influence others
- Strong communicator with excellent interpersonal skills
- Able to solve complex problems and successfully manage ambiguity and unexpected change positive outlook in the face of challenges
- Detail oriented and curious
- Teachable and embracing of best practices and feedback as a means of continuous improvement
Who are we
At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their missioncritical priorities.
Since our founding in 1979 weve grown to more than 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.
We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.
What do we offer
Gartner offers worldclass benefits highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.
Ready to grow your career with Gartner Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 62000 USD 87000 USD. Please note that actual salaries may vary within the range or be above or below the range based on factors including but not limited to education training experience professional achievement business need and location. In addition to base salary employees will participate in either an annual bonus plan based on company and individual performance or a rolebased uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO a 401k match up to $7200 per year the opportunity to purchase company stock at a discount and more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources ator by sending an email to.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
