P1Category 1STSRole ServiceNow Engineer3 years of experience in ServiceNow ITSM in a Telecom environment or similar technologyled industry. Prier experience and understanding on ServiceNow development and integrations for ITSM module. Experience with ServiceNow issues analysis and fixing for ITSM modules. Oversee the incident and problem management processes ensuring timely resolution of issues and identifying root causes for continuous improvement. Demonstrate indepth knowledge of ServiceNow platform administration configuration customization upgrade and patching. Collaborate with crossfunctional teams and stakeholders to integrate ServiceNow into overall project and support strategies. Demonstrate a flexible and adaptive approach to accommodate changing business needs. Resolution of clientreported incidents in a timely and efficient manner. Develop and update UI policies business rules and workflows. Tune ServiceNow applications for performance and usability. Experience in Java Scripting within ServiceNow platform Excellent in communication and experience liaising with multi stakeholder environment is a plus Stay updated on ServiceNow features and functionalities ServiceNow best practices and new technologies.