Customer Success Manager
Customer Success Manager
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Job Description
Join Our Team & Make an Impact
Are you passionate about building strong client relationships and driving success We are looking for a Customer Success Manager to help expand our Italian market and ensure our clients maximize the value of our digital learning solutions.
As a key partner to our clients you will play an essential role in fostering engagement increasing satisfaction and driving longterm growth. If you thrive in a fastpaced dynamic environment and enjoy making a meaningful impact this role is for you.
What Youll Do
Be a trusted advisor: Build and maintain strong relationships with clients understanding their evolving training needs.
Lead seamless onboarding: Guide new clients as a goFLUENT product expert ensuring a smooth and impactful start.
Drive engagement and success: Analyze client data conduct business reviews and implement strategies to enhance satisfaction and ensure successful programmes.
Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
Champion continuous improvement: Gather feedback optimize the learner experience and contribute to the evolution of our digital learning solutions.
Share expertise and insights: Provide clients with industry best practices training optimization strategies and thought leadership in digital learning.
Why Youll Love This Role
Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.
Dynamic and Collaborative Culture: Join a diverse supportive and knowledgesharing environment where your ideas matter.
FastPaced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.
What Were Looking For
Fluent or bilingual in Italian
Intermediate English proficiency
Passionate about customer success and relationship management
Exceptional communication and analytical skills
Highly organized and adaptable to varied projects
Proactive problemsolver with a growth mindset
Team player who values collaboration and knowledgesharing
Experience in Training eLearning or HR Solutions (SaaS) is a plus.
What we offer
Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT tons of awesome perks and benefits await you including:
Dynamic startuplike experience within the security of a fastgrowing 25year old Swissbased company.
Learn from top executives and visionaries in the learning and language market.
The experience of joining an innovative organization with an international vibrant working environment.
Full onboarding and fast ramp mentoring program leading candidate to success.
Worldclass learning experience by being a goFLUENT learner. Learn from one of our 18 business languages!
Ability to work from any of our 20 offices around the world.
Exciting teambuilding events.
Eager to learn more watch our video to discover goFLUENT in the words of our people worldwide:
#LIOnsite
Employment Type
Full Time
