Hospital Manager Role

Job Details

Job Grade Level

Senior Management

Employee Category

Senior Management

Department

Administrative

SubDepartment

Administrative

Clinical/Non clinical

NonClinical

Patient Facing (Y/N)

No

Direct Reports

(Y/N)

Yes

Direct Report Job Grade

Professional

Reporting Relationships

Reporting to (Functional)

Uganda General Manager

Reporting to

(Administrative)

Uganda General Manager

Responsible for managing the daytoday administrative clinical financial and personnel aspects of the hospital ensuring that the facility is operating efficiently and effectively and that patients are receiving highquality and safe care.

The role involves strategic planning financial management staff supervision and improving patient care quality.

Main Duties/Responsibilities

1. Operational Management

Ensure smooth functioning of hospital departments (clinical and nonclinical).

Implement company policies in the hospital including SOPS and all protocols.

Monitor and optimize resource utilization (staff equipment supplies).

Oversee patient care services to ensure highquality standards.

2. Financial Management

Prepare and manage hospital budgets financial reports and costcontrol measures.

Monitor revenue cycles billing and reimbursement processes.

Identify opportunities for cost reduction and revenue enhancement.

Ensure cost of sales is efficiently controlled and managed as per set ratios.

Timely and Accurate stocktaking process at every months end.

Accurate documentation of drug consumption and other monitoring tools.

3. Human Resource Management

Recruit train and supervise administrative and medical staff.

Foster a positive work environment and resolve staff conflicts.

Conduct performance evaluations and implement staff development programs.

Ensure compliance with labor laws and hospital HR policies.

4. Compliance & Quality Assurance

Ensure adherence to all company safety SOPS and guidelines including regulatory compliance.

Implement quality improvement initiatives and standards set out by the company.
Monitor infection control patient safety and risk management protocols to be reported on a monthly basis.

5. Strategic Planning & Business Growth

Develop longterm strategies for hospital growth and service expansion.

Collaborate with doctors department heads and stakeholders for operational efficiency.

Represent the hospital in meetings conferences and public relations activities.

Implement Marketing & business growth plans i.e. activation client mapping and conversion into actual patients growth of direct invoicing clients attached to the facility.

Manage Monthly quarterly and yearly budgets for marketing activities.

Ensure expansion of clinical hospital services.

6. Patient & Stakeholder Relations

Address patient grievances and ensure high patient satisfaction levels.

Maintain relationships with partners insurers and vendors.

Promote community health programs and outreach initiatives.

Key Performance Indicators

Patient satisfaction scores.

Operational efficiency and cost management.

Compliance with healthcare regulations.

Staff retention and productivity.

Patient satisfaction scores of feedback collection and set mechanisms for customer satisfaction.

Achievement of Business performance indicators including revenue growth and compliance to financial budget.

Monitor and create expansion of new clinical specialties within the hospital.

Timely writing and submission of reports (financial HR customer care and operational) as required (weekly or monthly).

Level of staff adherence to expected standards of work/ level of disciplinary incidents or misconduct.

Timely submission and followup of invoices to clients and companies.

Operations oversee the overall smooth running of the facilities including the general look and feel.

Human Resource Achieve optimal effective utilization of resources within facilities to including resource sharing.

Marketing and Business Development At least 4 marketing activities per month and service expansion.

Control of cost of sales in line with revenue and Effective and Timely stock taking.

Culture Process and Policies Adhere to set policies and processes.

Key Relationships

Internal Contacts and purpose of interactions

BU Leadership/Administration Reports on hospital operations and performance metrics.

Finance & Procurement Teams Manages operational costs and resource efficiency.

Clinical & Nursing Leadership Supports patient care coordination and hospital workflows.

Quality Assurance & Risk Teams Ensures compliance with hospital regulations and service standards.