Our client is looking for highly motivated independent and empathetic customer consultants to grow their business within the South African market. Our client is well established and are a small team with big ambitions: You ll be joining their team with offices in Cape Town working in a closeknit startup environment.
You will be responsible for guiding your customers through the full journey from the first step (a detailed telephonic conversation) until they are 100 satisfied with their product. You will be given continuous coaching support and the tools you need to thrive as we scale our South African business from startup to market leader.
Requirements
Your responsibilities:
- Provide the customers with detailed telephonic consultations understanding the customer s needs and lifestyle
- Develop individual solutions based on the requirements of the customer
- Provide knowledge and indepth advice for hearing loss and hearing aids
- Schedule appointments with customers and the partner providers (audiologists)
- Build strong trusting relationships with the customers and partner providers
- Offer support encouragement and troubleshooting throughout the customers entire hearing journey
- Between 13 years background in healthcare or other consumerfacing sales (e.g. tourism healthcare tech sales)
- Previous experience meeting sales targets/goals/KPIs
- Having the ability to sell while offering empathy and care
- A desire to make an impact through both selling and customer service
Benefits
Base salary of R25 000 plus commission
Hybrid role: 3 days in office if based in CPT CBD
Purely telephonic role the network audiologist sees customers in person for clinical testing
Working hours: 3 week per month early shift which is 8am to 5pm; 1 week per month late shift 10am to 7pm; required to work one Saturday per month 9am to 1pm and they receive one half a day off in the week to compensate for the Saturday shift
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Your responsibilities: Provide the customers with detailed telephonic consultations, understanding the customer s needs and lifestyle Develop individual solutions based on the requirements of the customer Provide knowledge and in-depth advice for hearing loss and hearing aids Schedule appointments with customers and the partner providers (audiologists) Build strong, trusting relationships with the customers and partner providers Offer support, encouragement and troubleshooting throughout the customers entire hearing journey Between 1-3 years background in healthcare or other consumer-facing sales (e.g. tourism, healthcare tech sales) Previous experience meeting sales targets/goals/KPIs Having the ability to sell while offering empathy and care A desire to make an impact through both selling and customer service