Customer Support Engineer - Utilities GIS Systems
Customer Support Engineer - Utilities GIS Systems
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Job Description
About the Role:
Key Responsibilities:
Perform analysis design coding testing and implementation of customerspecific GIS applications.
Provide technical support and troubleshooting for core systems including PNI Electric Office and related Smallworld modules.
Document solutions workflows and best practices to ensure knowledge transfer and continuous process improvement.
Coordinate with clients to understand requirements and provide timely updates and solutions.
Support integration with thirdparty systems and ensure compliance with local regulatory requirements.
Assist in planning and executing future system expansions and enhancements.
Essential Skills and Experience:
Proficiency in GE Smallworld Product Suite (PNI Electric Office Core SW4 SW5.
Strong experience with Magik programming language.
Familiarity with GIS solutions in the utility space.
Handson knowledge of SQL Oracle databases and VMDS (Version Managed Data Store).
Working knowledge of Java K8 and other utility domain technologies.
Experience with customerspecific customizations and regulatory compliance integration.
Degree in Engineering Computer Science IT (e.g. BE/ Skills:
Understanding of the Software Development Lifecycle (SDLC).
Experience with ESRI ArcGIS or OpenGIS technologies.
Exposure to modules such as GDO GTO GSS GSA DM MES and NRM.
Other Information:
This role may include travel oncall support or shiftbased availability depending on project needs. Great opportunity to work on missioncritical utility infrastructure systems and expand your expertise across a range of geospatial and enterprise platforms.
Employment Type
Full Time
