Branch Manager
Branch Manager
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Job Description
Job Title: Branch Manager
Location: Chhattisgarh (Raipur)
CTC: Upto 12 LPA
Product Focus: Retail Liabilities (Loans Credit Cards and Other Retail Products)
Job Description:
We are seeking an experienced and dynamic Branch Manager to oversee our branch operations and drive sales for our Retail Liabilities products in Raipur. As a Branch Manager you will be responsible for leading and managing a highperforming team ensuring smooth operations and achieving sales targets in alignment with the company’s goals. The ideal candidate will have a strong background in both sales and operations with at least 610 years of experience in managing a branch or a similar role in the financial services or retail banking industry.
Key Responsibilities:
Sales 80:
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Drive business growth by promoting and selling Retail Liabilities products (loans credit cards etc. to individual customers.
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Achieve monthly and annual sales targets for the branch.
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Identify potential customers and create business development strategies to convert leads into sales.
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Build and maintain relationships with customers to ensure high retention and satisfaction.
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Lead the team in generating new leads crossselling and upselling products.
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Ensure excellent customer service and address customer complaints promptly.
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Provide guidance and support to the sales team to enhance performance and achieve goals.
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Monitor competitor activity and market trends to identify opportunities for business expansion.
Operations 20:
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Ensure smooth daytoday branch operations including overseeing cash handling documentation and compliance.
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Supervise and manage the operational processes to minimize errors discrepancies and fraud.
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Manage branch staff and ensure that operations are conducted in accordance with company policies and regulations.
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Maintain proper internal controls and adherence to compliance standards including KYC (Know Your Customer) and AML (AntiMoney Laundering) guidelines.
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Prepare and review reports on branch performance sales and operational metrics.
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Handle escalated customer complaints related to operations ensuring timely resolutions.
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Ensure the branch’s infrastructure and technology are functioning efficiently.
Qualifications:
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Experience: 610 years of experience in sales and operations with at least 35 years in a managerial position. Experience in retail banking or financial services is highly preferred.
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Skills:
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Strong leadership and team management skills.
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Excellent communication negotiation and presentation skills.
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Indepth knowledge of Retail Liabilities products (loans credit cards etc..
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Ability to drive sales through innovative strategies.
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Strong understanding of branch operations and financial regulations.
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Proficiency in MS Office and CRM software.
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Education: Graduate or Postgraduate in Business Finance or related field.
Key Competencies:
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Leadership: Ability to inspire lead and develop a team to achieve goals.
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Sales Expertise: Ability to design and implement effective sales strategies.
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CustomerOriented: Focus on providing excellent customer service and retaining business.
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Operational Excellence: Strong understanding of operational processes and compliance in a financial environment.
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Problem Solving: Ability to handle complex operational and customer issues with a solutionoriented approach.
Interested candidates can send their updated resumes to:
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Phone:
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Email:
Regards
Nishtha Singh
Asst. HR Manager Staffiaa
Employment Type
Full Time
