Program Manager 2 Digital Customer Success
Program Manager 2 Digital Customer Success
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Job Description
The role is open in Chicago New York City Omaha San Francisco or Sunnyvale.
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
LinkedIn is looking for a Program Manager to support the ongoing evolution of our Digital Customer Success strategies with a particular focus on scaled campaigns and tech touch success initiatives with the objective of reaching all Talent Solutions customers and enabling success at scale. The successful candidate will be a natural relationship builder with great communication skills and will be effective in working crossfunctionally to shape and deliver projects or programs globally across multiple stakeholder groups.
The successful candidate will partner internally within the global Scaled Solutions organization and with crossfunctional teams including Marketing Operations Productivity Engineering Customer Success and Sales. They will foster alignment among internal stakeholders to achieve shared goals enhance current programs and project manage the rollout of new or updated scaled customer success strategies.
LinkedIn was built to help professionals achieve more in their careers and every day millions of people use our products to make connections discover opportunities and gain insights. Our global reach means we get to make a direct impact on the worlds workforce in ways no other company can. Were much more than a digital resume we transform lives through innovative products and technology.
Searching for your dream job At LinkedIn we strive to help our employees find passion and purpose. Join us in changing the way the world works.
Key Responsibilities:
- Create maintain and update campaigns in Scaled Success CRM platform in collaboration with Scaled Solutions and key functional partners and in alignment with scaled and tech touch success goals and governance.
- Ensure quality brand and customer experience standards as well as compliance with internal and external legal or regulatory requirements.
- Monitor performance and track the effectiveness of campaigns or scaled success initiatives proactively identifying opportunities for enhancement.
- Conduct regular reviews of existing programs or processes and identify opportunities for automation optimization or increased customer experience.
- Build relationships with key stakeholders and senior leaders across Scaled Solutions and functions (e.g. Productivity Engineering Customer Success Ops) to facilitate collaboration and alignment on priority initiatives.
- Partner with stakeholders to develop and implement coordinated recommendations for scaled success strategies to improve account health and drive activation adoption and retention.
- Develop and execute project plans including scope resources deliverables timelines and regular stakeholder updates on project progress risks & results actively managing expectations throughout the project lifecycle.
- Collaborate with specialist teams or stakeholders to build and deliver effective internal communications plans that address different stakeholder needs and to support reinforcement change management and/or enablement.
- Create update and maintain internal materials resources playbooks and/or sites for priority stakeholder audiences (e.g. SSO CS&S Sales).
- Develop and maintain a strong understanding of the competitive landscape and market trends to inform program evolution.
- Adopt a culture of collaboration and teamwork champion the customer experience and foster accountability for business and customer outcomes.
- Anchor on Scaled Success strategies and LinkedIn Vision to help shape and evolve customer programs and experiences.
Qualifications :
Basic Qualifications:
- BS/BA or equivalent degree
- 5 years experience with Program Management Project Management Customer Success Customer Marketing Management Consulting or Operations
Preferred Qualifications:
- Experience executing programs on a global scale
- Experience leading projects within a crossfunctional business environment
- Experience analyzing data identifying and gathering insights and identifying trends from multiple data sources
- Experience in digital customer success or email marketing
- Experience in the use and application of emerging technologies
- Knowledge and working experience with HTML Coding
- Strong written and verbal communication skills
- Strong organizational skills and attention to detail
Suggested Skills:
- Project Management
- Stakeholder Management
- Data Analysis
- Customer Enablement
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is $91000 to $148000. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus stock benefits and/or other applicable incentive compensation plans. For more information visit Information :
Equal Opportunity Statement
We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening apply for a position or participate in the interview process connect with us at and describe the specific accommodation requested for a disabilityrelated limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
- Documents in alternate formats or read aloud to you
- Having interviews in an accessible location
- Being accompanied by a service dog
- Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However nondisability related requests such as following up on an application will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by LinkedIn or (c) consistent with LinkedIns legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor LinkedIn follows the Pay Transparency and nondiscrimination provisions described at this link: Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
