Sr Coordinator Workforce
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Job Description
Role Summary:
The Workforce Planner prepares and produces work volume and staffing forecasts as well as comparative data on results vs. forecasts identifies opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce Planner makes adjustments and recommendations for optimizing scheduling to maximize service and Workforce Planner prepares and produces work volume and staffing forecasts as well as comparative data on results vs. forecasts identifies opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce Planner makes adjustments and recommendations for optimizing scheduling to maximize service and quality.
Whats On Your Plate
- Creates reports on historical data and forecasting results
- Analyzes data and recommends solutions for implementation.
- Analyzes and develops weekly recommendations for scheduling and uses staffing requirements and operations schedules to determine required staffing levels to ensure the organizations ability to meet operational commitments.
- Creates integrated database tracking tools for staffing shrinkage patterns (vacation sick training etc. to optimize staffing forecasts.
- Maintains holiday pattern forecasts to ensure effective coverage for holidays.
- Performs other related duties as assigned.
What Did We Order
- English level B1.
- Proficiency in MS Applications.
- Forecasting Knowledge.
- Knowledge of service level Calculations.
- Problemsolving.
- Analytical thinking.
- Good Business Writing Skills.
- RTM Experience is preferred.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
