Flexijob Guest Relation Front Office
Flexijob Guest Relation Front Office
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Job Description
As a Receptionist you are the first point of contact for our guests. You will play a key role in delivering a warm professional and efficient welcome and departure experience. Your goal is to ensure every guest feels valued and well taken care of from checkin to checkout reflecting the standards and values of Mvenpick Hotels and Resorts.
Key Responsibilities:
Welcome guests upon arrival with a friendly and professional demeanor
Perform checkin and checkout procedures efficiently and accurately
- Handle reservations cancellations and noshows in line with company policies
Provide information about hotel services local attractions and transport options
Handle guest requests concerns and feedback promptly and effectively
Manage incoming calls and emails in a courteous and timely manner
Process payments and maintain accurate records
Coordinate with housekeeping maintenance and other departments as needed
Maintain a tidy and welcoming front desk area
Additional Information :
Qualifications:
Previous experience in a customerfacing role preferably in hospitality
Proficiency in English Dutch and French
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Ability to remain calm and professional under pressure
Familiarity with hotel management software (Opera Cloud) is a plus
Flexibility to work in shifts including evenings weekends and holidays
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
