Technical Customer Support

The Experian Data Quality (EDQ) North America Professional Services team is focused on helping our clients achieve successful outcomes through both the pre and postsales phases of their technology investments.

Experian Data Quality solutions empower customers along their journey to data maturity through hosted and onprem software applications and services to cleanse validate and enhance critical endcustomer data.

Experian Data Quality is a fast growing entrepreneurial organization created under the Experian Corporation. EDQ focuses on providing Data Quality Management Tools and Services utilized by some of the largest organizations in the world to help them effectively manage their data.

Experian Data Quality enables organizations to unlock the power of data. We focus on the quality of our clients information so they can explore the meaningful ways they can use it. Whether optimizing data for better customer experiences or preparing data for improved business intelligence we empower our clients to manage their data with confidence.

We have the data expertise and proven technology to help our customers quickly turn information into insight. Were investing in new innovative solutions to power opportunities for our people clients and communities. 

What youll be doing

• Provide remote software technical support for Experian EDQ clients. Our solutions include data cleansing validation enrichment and profiling.
• Promptly assist in solving clients issues through various channels including email phone and ticketing systems.
• Diagnose and troubleshoot technical issues related to API data processing and application functionality.
• Collaborate with internal teams including product development Level 2 and Level 3 engineering team and account management to resolve complex technical issues and escalate when necessary.
• Document interactions with costumers including troubleshooting steps solutions provided current action owner and followup plans in a clear and concise manner.
• Assist in the creation and maintenance of knowledge base articles through the Knowledge Centered Service methodology.
• Stay informed about product updates new features and industry trends related to data quality management and API technologies.

Qualifications :

The ideal candidate will have experience in:

• 13 Years of Desktop Support HelpDesk or IT related support
• BA degree or equivalent experience desired
• Proficient in Windows Server/Linux environment and CLI
• Knowledge in basic networking concepts remote desktop technologies Salesforce or similar ticketing systems
• English Level B2
• Strong communication and interpersonal skills
• Analytical and problem solving skills
• Organize and manage multiple tasks and priorities.
• Able to work nonstandard business hours as required
• Ability to resolve issues over the phone utilizing remote control tools.
• Communicate clearly and concisely both orally and in writing.
• API Knowledge preferred
• Passionate about the Data Quality world

Additional Information :

This is a permanent remote homebased role in Costa Rica. No relocation available.

Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity engagement collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is awardwinning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

#LIML2 #LIRemote

Remote Work :

Yes

Employment Type :

Fulltime