Senior Customer Success Analyst
Senior Customer Success Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
As a trusted recruitment partner were working on behalf of an innovative and rapidly growing client in the Commercial Real Estate (CRE) technology space to find a Senior Customer Success Analyst who will be instrumental in ensuring client satisfaction retention and longterm success. This is an opportunity to join a highperforming team where data technology and real estate intersect to shape smarter decisionmaking in the CRE sector.
Duties & Responsibilities
About the Role:
You will serve as the strategic link between our clients platform and their enterpriselevel users delivering value through datadriven insights tailored solutions and proactive engagement. Your experience in commercial real estate will allow you to truly understand the clients business goals and help drive measurable outcomes using the platform.Key Responsibilities:
- Build and maintain strong relationships with key client stakeholders in the CRE industry
- Analyze usage data and client feedback to identify trends surface insights and drive adoption
- Develop and deliver custom reporting and performance reviews to demonstrate ROI
- Collaborate crossfunctionally with Sales Product and Support teams to ensure seamless customer journeys
- Act as a trusted advisor offering strategic guidance rooted in both real estate expertise and product knowledge
- Support onboarding and training processes to help clients maximize platform value from day one
Requirements:
- 46 years of experience in a Customer Success Business Analyst or Consulting role
- Strong background in Commercial Real Estate (e.g. asset management investment analysis leasing or CRE tech)
- Proficiency in data analytics and reporting tools (Excel Tableau Salesforce etc.
- Excellent communication and relationshipbuilding skills
- Ability to translate complex data into actionable insights for business users
- Experience with SaaS platforms or techenabled real estate solutions is a major plus
Apply now!
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If you have not had any response in two weeks please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.
For more information contact:
Thabo Tshoane
Recruitment Consultant
0
Required Experience:
Senior IC
Employment Type
Full-Time
