C004211 Senior Technician ICT Systems CTS - WED 7 May
C004211 Senior Technician ICT Systems CTS - WED 7 May
Posted on :
24-04-2025
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1 Vacancy
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Job Description
Description
Requirements
Deadline Date: Wednesday 7 May 2025
Requirement: Senior Technician (ICT Systems)
Location: Sigonella IT
Full Time OnSite: Yes
Time OnSite: 100
Total Scope of the request (hours): 836
Required Start Date: 16 June 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO COSMIC TOP SECRET
Duties and Role:
Under the direction of the Branch Head Service Operations and Support the incumbent will perform duties such as the following:
- Execute assigned work orders often under the direction and guidance of centralised services to provide local intervention to assure SLA targets are sustained;
- Provide superior customer service experience utilising effective communication techniques;
- Install and configure Desktop Services;
- Install operate protect maintain and support all local Voice and Data communication Network Audio/Video and VTC equipment;
- Install operate and maintain Routing and Switching equipment VoIP and VTC infrastructures and circuits;
- Perform advanced analysis and troubleshooting of Desktop Communications and Network Services in support of incident management processes;
- Perform testing and evaluation of supported hardware and software (firmware and drivers);
- Perform Incident Support Request lifecycle services affecting endusers (i.e. creating reporting tracking resolving and closing Incidents);
- Support team members through collaborative actions to enhance the customer experience;
- Perform corrective actions under direction of the Branch Head to support Problem Management;
- Contribute to recommendations to the Continued Service Improvement and/or procurement processes for Operations and Maintenance (O&M) of approved equipment;
- Take part in a Duty Support Shift which may operate on a 24/7 basis;
- Deputise for highergrade staff if necessary;
- Perform other duties within the NCI Agencys area of business as may be required.
Requirements
Skill Knowledge & Experience:
- The candidate must have a currently active NATO COSMIC TOP SECRET security clearance
- Higher vocational training in a relevant discipline with 2 years postrelated experience. Or a secondary educational qualification with 4 years postrelated experience;
- Detailed knowledge of Local Area Network (LAN) and Wide Area Network (WAN) communications router/switch based networks and routing protocols with specific expertise on Cisco products and technologies;
- Ability to understand assess and resolve technical issues in a troubleshooting environment and under time pressure constraints;
- At least 2 years recent practical experience within a CIS Service Operations environment;
- At least 2 years recent practical experience of configuring installing and troubleshooting industry standard desktop Windows Operating Systems and Microsoft Office applications;
- Recent working knowledge of TCP/IP Protocols and Standards;
- Ability to take initiative and a flexible approach allowing incumbent to respond quickly reliably and competently to changing requirements in a demanding environment.
Desirable Experience and Education:
- Knowledge of policy procedures and organisation of NATO CIS;
- Experience in maintaining and operating NATO crypto equipment;
- Experience in working in a Service Desk environment;
- Certification or qualification in PC hardware repair and configuration;
- Formal training in Local Area Networks (LAN);
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization including Allied Command Operations (ACO) and Allied Command Transformation (ACT).
Required Experience:
Senior IC
Employment Type
Contract
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