Senior NightHawk Allocation Coordinator
Senior NightHawk Allocation Coordinator
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Job Description
Job description
Senior NightHawk Allocation Coordinator
Salary: 22120.28 p/a dependent on experience
Plus access to annual bonus
16:45 00:45 and 00:30 08:30
8 hour shifts; 8week rolling rota 4 on 4 off
Remote
Job role:
This is an exciting time to join the UKs largest private healthcare telemedicine company based in Hastings East Sussex who are expanding their NightHawk team due to organic growth.
Joining a dynamic team serving as a conduit between clients and reporters this logistical role is crucial to the delivery of Medicas acute service lines.
You will be responsible for managing the allocation of medical exams to reporters prioritising urgent cases and ensuring fair exam distribution. Key tasks involve monitoring systems for unmatched cases resolving duplicates and preventing scan breaches by supporting reporters.
The role requires prompt notification for highpriority patients (e.g. stroke or trauma) handling urgent call backs and ensuring accurate documentation of breach reasons.
Key responsibilities:
Shift Leadership: Lead and supervise shifts ensuring optimal service quality and efficient allocation of staffing resources.
Ensure Service Quality: Maintain high standards of service and address any issues promptly
Reporting: Document and report on shift activities including any incidents or performance metrics
Exam Allocation: Allocate medical exams to reporters ensuring fair distribution and prioritising urgent cases. Monitor systems for unmatched exams resolve issues and support reporters to prevent SLA breaches.
Urgent Pathway Procedures: Promptly notify relevant stakeholders for highpriority patients (e.g. acute stroke and major trauma) facilitate urgent callbacks and document accordingly.
Professional Communication: Communicate professionally and effectively with radiographers reporters and clinicians to facilitate smooth operations.
Administrative Duties: Handle all administrative duties associated with the allocation process such as updating NightHawk communications image retrieval and issue resolution.
Training and Development: Provide guidance and support to team members including onthejob training.
Who we are:
Medicais the UKs largest telemedicine provider who provide services to over 50 of the NHS with specialist reporting across the globe. With over 240 head office staff and the company still focusing on growing there has never been a better time to get involved.
We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.
We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a worklife balance.
We celebrate difference and encourage everyone to be themselves at work. Join us today!
Job requirements
Requirements:
Proven experience in a team / service leadership position
Analytical thinker with experience reviewing service performance metrics
Time management and prioritisation
Problemsolving and decisionmaking
High level of accuracy and attention to detail
Strong written and verbal communication skills
Strong administration skills and IT proficiency
Core benefits for you:
Flexible and hybrid working
A company culture that promotes work life balance
Commitment from employers to continued learning and development
Access to Employee Assistance Programme
Annual bonus
Enhanced holiday allowance bank holidays
Group life assurance
Pension
Social events
Sick pay
Cycle to work scheme
Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.
More information about Medica and the work we do can be found here are a 2024 Circle Back Initiative Employer we commit to respond to every applicant.
All done!
Your application has been successfully submitted!
Required Experience:
Senior IC
Employment Type
Part-Time
