IT Support Analyst
IT Support Analyst
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Job Description
About NCR Atleos
NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize selfservice availability for financial institutions and retailers across the globe.
PRIMARY RESPONSIBILITIES
Level 1 support for PC client issues e.g. desktop/laptop hardware software OS printers etc. Provide information on IT processes general howto queries and known outages. When a problem is reported the Help Desk Analyst must analyse the symptoms determine the root cause review Knowledge Base instructions provide resolution and document the relevant details. Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets. Followup with Level 2 support teams for timely completion of tasks. This job role requires candidates to provide IT support on inbound and outbound calls web tickets and chat. The IT Help Desk team operates on 24x7 basis. Team members are required to work in rotational shifts and observe a 5day working week.
TECHNICAL SKILLS:
Thorough knowledge of Windows 10 and above Operating System. Good working knowledge of Windows MS Office 365 & internet technologies. Basic knowledge of networking concepts troubleshooting LAN/remote access problems. Expertise in configuring and troubleshooting Office365 Browser troubleshooting.
Ability and willingness to learn quickly keep knowledge current
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equalopportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their jobrelated qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Required Experience:
IC
Employment Type
Full-Time
