Professional HRIS

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Ingram Micro touches 80 of the technology you use every day with our focus on Technology Solutions Cloud and Commerce and Lifecycle Solutions. With $50 billion in revenue we have become the worlds largest technology distributor with operations in 64 countries and more than 35000 associates.

About the company

Ingram Micro is an integral part of the technology ecosystems helping our partners grow and thrive through the creation and delivery of Information Technology Cloud solutions and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90 of the global population we are one of the worlds largest technology distributors serving our partners through operations in 61 countries with 29000 associates.

Ingram Micro is the business behind the worlds brands providing more ways to realize the promise of technology. We are on a path to transform Ingram Micro into a Digital Platform Business based on experience and outcomes. Our strategy is intently focused on three main users (Customer Associate Vendor) of our Digital Platform which will be connected via Data and Intelligence. These platforms together are the Ingram Micro Xvantage

Job Description:

We are seeking a motivated and detailoriented Workday Analyst to join our team. The ideal candidate will have 25 years of experience in providing support for Workday Time Tracking Absence and Scheduling modules. This role will involve handling both L1 (first line) and L2 (second line) support tasks ensuring smooth operations and resolving user issues efficiently.

Key Responsibilities:

L1 Support:

• User Support: Provide firstline support to end users for issues related to Workday Time Tracking Absence Management and Scheduling.
• Issue Logging: Record categorize and prioritize incoming support tickets using the companys ticketing system.
• Basic Troubleshooting: Diagnose and resolve basic system issues including login problems navigation assistance and data entry errors.
• Guidance and Training: Assist users by providing guidance on Workday features best practices and procedures.
• Escalation: Escalate complex issues to Workday Administrators when necessary ensuring detailed documentation of the problem.

L2 Support:

• Advanced Troubleshooting: Address and resolve more complex issues that have been escalated including configuration problems data discrepancies and integration errors.
• System Configuration: Assist with the configuration and maintenance of Workday Time Tracking Absence Management and Scheduling settings according to business requirements.
• Data Analysis: Perform data analysis and validation to identify and correct inconsistencies or errors in timesheets schedules or systemgenerated reports.
• Testing and Documentation: Participate in system testing during updates or new feature rollouts ensuring thorough documentation of test results and issue resolutions.
• Collaboration: Work closely with the HRIS team to resolve system issues and improve overall system performance.
• Knowledge Sharing: Develop and update support documentation FAQs and training materials for both L1 support staff and end users.

Qualifications:

• Education: Bachelors degree in information technology Human Resources Business Administration or a related field preferred.
• Experience: 25 years of experience supporting Workday Time Tracking and Scheduling modules.
• Technical Skills:

• Familiarity with Workday configuration and administration.
• Basic understanding of HR processes and time management systems.
• Proficiency in ticketing systems and ITILbased support workflows.

• Soft Skills:
• Strong analytical and problemsolving abilities.
• Excellent communication skills both written and verbal.
• Ability to work independently and in a team environment.
• Detailoriented with a focus on delivering highquality support.

Preferred Qualifications:

• Workday Pro Certification/Knowledge in Time Tracking Absence Management or Scheduling.
• Experience in supporting other Workday modules such as Payroll.
• Knowledge of SQL or other data querying languages for data analysis.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and Workday certification.
• A collaborative work environment with a focus on innovation and continuous improvement.