Retail Development Facilitation Specialist

Job Title:Retail Development Facilitation Specialist

Primary Location:5540 Glenwood

Employee Status: Full Time Hourly

Estimated Hours/Week:38

Remote:No

of Travel for the Position:0

What Youll Get: (note varied offerings based on role and hours)

Weekly Pay

Comprehensive Health & Wellness package including Medical (with prescription coverage) Dental and vision

Matching Health Savings Account Contributions Dependent Care flexible spending account (FSA)

Retirement options like 401 (k) with company match and pension.

Paid time off: Vacation Personal days paid holidays paid volunteer time sick days & flex time.

Tuition reimbursement

To see a full list of our benefit offerings check out this helpful guide!

About this position:

The Retail Development Facilitation Specialist is responsible for delivering comprehensive training programs to Retail employees across both credit union retail branches and the contact center. This role ensures that employees are equipped with the skills and knowledge needed to excel in their positions with a focus on product knowledge member service sales techniques operational procedures and technical skills. The Specialist uses a variety of training methods including classroom sessions virtual training elearning and onthejob training while adapting content delivery to meet diverse learning styles. Additionally this role plays a key role in assessing the effectiveness of training programs customizing content and providing ongoing support and coaching to enhance employee development.

What youll do:

Deliver Training Programs:*Lead training sessions on a range of topics for Retail employees including product knowledge member service skills sales techniques technical skills soft skills and operational procedures. *Utilize various training methods including instructorled sessions virtual training elearning and content recordings to meet diverse learning needs. *Facilitate interactive and engaging learning experiences including handson training roleplaying and group discussions ensuring that all participants understand the material and can apply it effectively in their roles.

Classroom Management: *Implement effective classroom management strategies to ensure a positive and engaging learning environment. *Set clear expectations build rapport with participants manage behavioral interventions and create organized classroom routines and procedures. *Use conflict resolution and problemsolving techniques to address issues and ensure smooth session flow.

New Hire Onboarding & Ongoing Learning: *Deliver comprehensive onboarding training for new hires to ensure they are prepared for success from day one. *Provide ongoing training for existing employees to refresh their skills and stay updated on new products services and internal processes. *Support career development by offering targeted learning opportunities for skillbuilding leadership development and performance improvement.

Evaluating and Assessing Training Effectiveness: *Conduct pre and posttraining assessments (both visual and verbal) to evaluate learning outcomes and retention. *Gather informal feedback from participants to assess training quality and identify areas for improvement. *Provide feedback to the Retail Development Manager on training effectiveness including suggestions for content or delivery improvements.

Training Material Preparation & Customization: *Prepare and customize training materials presentations and handouts for both inperson and virtual sessions. *Collaborate with the Retail Development Manager and subject matter experts to ensure training content is accurate engaging and aligned with organizational goals. *Modify training content to reflect changes in policies procedures or business needs.

Continuous Improvement & Professional Development: *Stay informed about trends and best practices in learning and development especially within the retail banking industry. *Seek opportunities for personal and professional development to enhance training skills and knowledge of the retail banking sector. *Participate in training and feedback sessions with the Retail Development Manager to refine teaching strategies and improve performance.

Team Collaboration & Support: *Collaborate with other trainers the Retail Development Manager and department leaders to ensure consistency and alignment of training initiatives across the organization. *Share knowledge and best practices with colleagues to foster a culture of continuous learning. *Provide coaching and mentoring to employees as needed to reinforce learning and support individual development.

What Youll Bring:

A minimum of one year up to three years of similar or related experience including preparatory experience.

A minimum of one to three years of related experience in training development or a similar role.

Retail experience specific to Lake Michigan Credit Union is preferred including knowledge of banking products and software.

LMCU equivalent of MSR II.

Interpersonal Skills: Strong communication abilities with the capability to motivate influence and educate diverse groups of employees.

Public Speaking & Facilitation: Excellent public speaking and large group facilitation skills with the ability to engage and manage diverse groups of learners.

Organizational Skills: Detailoriented organized and efficient in planning scheduling and preparing training materials.

Professionalism: Maintains a high level of professionalism in appearance dress and attitude.

Technology Skills: Proficiency with Microsoft Office suite and experience using virtual classroom tools such as Zoom WebEx and Microsoft Teams.

Who We Are:

Were proud of our past thrilled with our present and couldnt be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.

As a credit union LMCU is a not for profit institution owned by its members instead of corporate stock holders. We are accountable directly to our members and they directly share in our success benefitting by lower and fewer fees better savings and checking interest rates lower cost mortgages and a host of other advantages that simply dont exist at traditional banks.

Its about always doing whats best and right for our members it guides everything we do.

From friendly knowledgeable and professional employees who greet you by name to offering stellar value at every turn LMCU works for its members.

Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members lifetime financial needs.

Youll be encouraged to innovate and excel and were committed to your empowerment as an employee providing ongoing training development support and opportunities for you to achieve your career goals.

Have additional questions about the role

You may email us at:

If you lack access to the internet or internet connectivity or have a disability that hinders your ability to apply online please choose one of the following options to obtain assistance:

Call us at:

Mail your resume to: 5664 Prairie Creek Drive Caledonia MI 49316

Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team who will provide appropriate assistance to facilitate the completion of LMCUs online application.

LMCU is an Equal Opportunity Employer