VOCO -The Shelby Myrtle Beach Cashier Host

F&B Cashier / Host

At The Shelby we do not just take orderswe craft unforgettable experiences. As the Cashier you will be key in creating moments for our guests by creating unforgettable hospitality first thing in the morning or the first greeting of the restaurant. Your commitment to providing an elevated guest experience and attention to detail will keep everything running smoothly in line with hotel and brand standards. More than just saying hello or welcome youll contribute to a seamless and comfortable guest experience turning ordinary stays into extraordinary memories through exceptional service and genuine connections.

ABOUT OUR COMPANY

Springboard Hospitality is a premier thirdparty hotel management company with a 30 year history transforming lifestyle hotels from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators savvy storytellers adventureseekers tech entrepreneurs freethinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people properties & communities. From memorable moments at the front desk to thoughtful room touches to inspired onsite programming the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale pushing authentic human connection exploration and discovery while also driving revenue.

Springboard values intentional culture and wholeheartedly believes in nurturing training and empowering the careers of the hospitality leaders of today and tomorrow encouraging them to travel and explore through Springboards awardwinning portfolio. From work life balance to career development Springboard values and invests in the greater team reflected in zero corporate turnover during the pandemic well positioned for continued growth through the future.

VOCO an IHG Hotel

VOCO IHGs fastestever global brand expansion embodies its Latin roots with the meaning to invite and call together reflecting a charming and approachable nature. Each VOCO destination celebrates its unique locale while maintaining a distinct and consistent style. Guests can enjoy a blend of local flair and personal touches combined with a relaxed unstuffy atmosphere that promises memorable experiences.

VOCO The Shelby Myrtle Beach blends modern elegance with coastal charm offering guests an unforgettable stay. Our boutique hotel promises personalized service stunning accommodations and a warm inviting atmosphere. Were not just a place to stay; were a destination that celebrates the unique spirit of Myrtle Beach.

Renovation to be completed by Spring 2025.

ABOUT THE ROLE

• is all about handling transactions providing great customer service and keeping things running smoothly at the point of sale. Whether its behind the counter or in the caf cashiers are often the last face a customer seesso its a key role in making a good impression.

• As Hostess for Dinner you would be key in creating the atmosphere and greeting all guests and answering questions.

SCOPE OF WORK TEAM

• Reports to the Food & Beverage Director / Sous Chef

• Supports special F&B staff

RESPONSIBILITIES

• Handling Transactions: Scanning items processing payments (cash card digital) and giving correct change.

• Customer Service: Greeting customers answering questions and resolving basic issues or complaints.

• Maintaining the Register: Balancing the cash drawer counting money at the start and end of shift and reporting discrepancies.

• Bagging Items: Helping customers pack or bag their purchases (especially in retail/grocery settings).

• Keeping the Area Clean: Making sure the checkout counter is tidy sanitized and stocked with necessary supplies (bags receipt paper etc..

• Following Procedures: Sticking to company policies on returns discounts and safety protocols

HOSTESS RESPONSIBILITIES:

• Greeting Guests: Warmly welcoming guests as they arrive often with a smile and a friendly attitude.

• Seating Guests: Managing the seating chart guiding guests to their tables and sometimes providing menus or explaining wait times.

• Managing Reservations & Waitlists: Handling phone or online bookings updating reservation systems and managing waitlists during busy times.

• Coordinating with Staff: Communicating with servers and kitchen staff to manage table availability and flow of service.

• Answering Questions: Responding to customer inquiries about the menu hours or any special events.

• Handling Complaints: Addressing minor customer concerns or directing them to a manager when necessary.

• Maintaining the Front Area: Keeping the entryway tidy menus stocked and the ambiance inviting.

Qualifications

EXPERIENCE:

Prior Experience:

• Previous experience preferred

IT Expertise:

• Advanced knowledge of computer software (POS SilverWare) and web analytics tools is preferred.

Education:

• No formal education required; High School diploma or equivalent desired

Subject Expertise:

• Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.

• Report any unusual occurrences and/or request to Supervisor.

• Must be able to follow directions with attention to detail speed and accuracy

• Must be a team player with the ability to work under minimal supervision

• Must be able to multitask in a fastpaced work environment

OTHER EXPECTATIONS:

• Abide by payroll policies procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.

• Demonstrate a working knowledge of all company safety and security procedures.

• Travel required: As needed for hotel familiarization content creation shoots and to meet with colleagues.

• Hours Required: Must primarily work during Springboard Hospitality business hours Monday Sunday 6am 12pm (EST) while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary

• Vacation

• Medical Dental Vision Life Pet Insurance

• 401K

• Costco Membership

• Bereavement Leave

• Management Contract Referral Program

• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35 Hotels

• Associate of the Month/Quarter & Companywide Associate of the Year Programs

• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people technology and the cutting edge of culture.

• INDEPENDENT. We are freethinkers who embrace diversity and advocate for innovation.

• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working handinhand.

• PERSONALIZED. We are devoted to authentic human connection personalizing our approach to the guests and owners that we serve.

• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race color sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender religious creed (including religious dress and grooming practices) marital status domestic partner status age national origin or ancestry physical or mental disability medical condition genetic information and characteristics sexual orientation gender identity or expression military or veteran status or any other basis protected under federal state or local laws. Springboard also provides reasonable accammodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.