Store Manager 2

At GameStop we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games electronics and gaming merchandise we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of whats possible. Whether youre a hardcore gamer or just starting out weve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

The Store Manager 2 is responsible for all facets of store operations at two store locations and directly influences the performance of everyone who interacts with guests. Using elements of GameStops buy sell trade and reservation business model the Circle of Life the Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming and supporting the overall store environment to meet/exceed sales and profit. In addition to ensuring that products are easy to see and buy building sales by sharing product and gaming knowledge with guests providing a clean organized environment in which to shop and growing guest loyalty and repeat business this position supervises a retail staff which may vary based upon store size location(s) and expected sales volume.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• The Store Manager 2 will manage and lead in a multiunit capacity with the ability to multitask and direct a larger team across two store locations.
• Provide and model bestinclass guest service: promptly greet guests; respond to guest questions/concerns quickly effectively and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment including visual and operational elements current sales initiatives and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using PointofSale (POS) computer system via PC keyboard including making correct change placing merchandise in a bag providing a receipt and ensuring top notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly courteously and professionally using the phone greeting provided by GameStop.
• Promote GameStops unique guest benefits e.g. new title reservations program tradein program and Pro Rewards guest loyalty program.
• Recruit interview hire assess develop and retain highperforming associates.
• Ensure associates have completed their onboarding job training and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs including all company/store policies inventory control and loss prevention practices including scam awareness safety best practices financial protocol and ethical responsibilities.
• Communicate regularly with store associates and District Manager to ensure that all GameStop store initiatives are implemented according to plan. Set guest service expectations for store associates and train store associates in all aspects of their job responsibilities including company/store policies procedures practices and guidelines. Supervise and delegate tasks to Sales Associates Retail Keyholders and Assistant Store Managers.
• Schedule store associates ensuring that the scheduling guidelines are followed and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that bestinclass guest service is consistently provided.
• Approve payroll enter paid time off e.g. wellness or vacation make time edits and verify that store associates are paid for all time worked.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system.
• Ensure that all areas of the store including restrooms are neat clean organized and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
• Ensure OmniChannel orders are fulfilled and shipped daily.
• Perform store inventory counts (home store and other stores in your district/region) stock/restock merchandise on shelves and fixtures and move product from the stock room to the front of the store to ensure that all products in the store are represented organized and alphabetized on the sales floor.
• Protect company assets through effective inventory control and loss prevention practices including scam awareness safety best practices and delivering bank deposits as required; visually inspect associates packages and/or belongings at store closing or at the end of a shift as appropriate.
• Lead store team in meeting and exceeding sales profit and shrink goals and complete required administrative and operational duties necessary to goal achievement.
• Count balance and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines.
• Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to District Manager.
• Process defectives/recalls and stock pulls accurately and promptly ensuring that all boxes are properly labeled and include packing lists.
• Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines.
• Maintain store records/files in a neat and organized manner; ensure that manuals are up to date.
• Form professional partnerships with appropriate military personnel on assigned military base including the Supply Base Leader (applies only to positions in stores located on a military base).
• Consistently adhere to GameStop policies and procedures including but not limited to all policies and procedures in the Associate Handbook and the Code of Standards Ethics & Conduct.

QUALIFICATIONS*

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associates or accredited bachelors degree with an emphasis in business marketing merchandising or related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales guest service and/or management/leadership experience preferred.
• Video game knowledge preferred.

KEY JOB SKILLS AND ABILITIES

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills both in person and on the phone using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
• Work independently and as the head of a team to perform all tasks as assigned and in a timely manner.
• Meet leadership performance expectations including but not limited to attendance personal appearance safety and respectful workplace.
• Operate PointofSale (POS) computer system.
• Possess basic mathematics (addition subtraction multiplication division currency) and alphabetizing skills.
• Complete required paperwork properly.
• Carry out instructions furnished in written oral or diagram form and convey instructions to others.
• Execute financial tasks in strict accordance with company policy.
• Achieve objectives and lead in a fastpaced rapidly changing environment.
• Work 40 hours per week with flexibility to work extended hours/days as necessary including nights weekends some holidays and occasional overtime.
• Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver.
• Be reliable and trustworthy; always use good judgment.
• Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.
• Bend stoop crouch balance stretch reach with arms/hands climb on ladders lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet and utilize other basic fine and gross motor skills.
• Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).

Job descriptions are subject to change at any time based on business conditions/needs including changes to the essential job duties qualifications and/or key job skills and abilities consistent with the positions purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

*Certain statespecific exceptions may apply.

Fulltime store positions at GameStop are also eligible to participate in incentive programs health benefits paid time off 401 (k) employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.

Pay: