Senior Manager Digital Care Engagement
Senior Manager Digital Care Engagement
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Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
We are looking for an ambitious Mgr Digital Care & Engagement to lead our Customer Care efforts across digital channels. This is an outstanding opportunity to craft the future of customer engagement at Adobe located in Noida. You will manage a dynamic team of community social and/or App Store specialists and strategists ensuring we deliver flawless customer experiences.
Your role will encompass assessing training and motivating team members to build highperforming teams. You will be responsible for continuous improvements to our platforms and processes ensuring outstanding user engagement on Adobes Digital channels.
What you will do
- Lead a highperforming Engagement & Insights team improving team skills capabilities and efficiency.
- Ensure the highquality of customer engagement efforts addressing user needs and opportunities and measuring impact against goals and critical metrics.
- Own and drive strategy roadmap priorities and initiatives within a specific business category.
- Deepen data insights and analysis of customer needs for community products and categories.
- Work closely with product teams to boost customer empathy and endorsement improve product quality and achieve category objectives and key results.
- Collaborate with key partners such as platform product marketing influencers and other teams/leads to advocate for our customers.
- Drive improvements to platforms content data sourcing insights and the adoption of technology solutions and processes.
- Facilitate and refine community and social management processes such as moderation handling sensitive issues and quality control.
Experience qualities & qualifications
- Over 5 years of experience in managing people and leading central initiatives.
- Ability to wear multiple hats People manager platform expert storyteller and data analyst.
- Excellent crossfunctional leadership skills with a growth mindset.
- Outstanding communication collaboration and presentation skills.
- Strong storytelling with an emphasis on impact and value.
- Empathetic and strategic leadership for international distributed teams.
- Comprehensive understanding of social media and the intricacies of interactions across existing and emerging channels.
- Expertise in data analysis and insights to measure performance impact and identify trends.
- Knowledge of Adobe apps and creative tools is a definite plus.
Join us to lead worldclass customer engagement strategies!
Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each others employees.
Required Experience:
Senior Manager
Employment Type
Full-Time
