Office Assistant- Service Coordinator- Loaner Cordinator
Office Assistant- Service Coordinator- Loaner Cordinator
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Salary Not Disclosed
1 Vacancy
Job Description
About Us:
Colonial Cadillac is a fastgrowing automotive dealership dedicated to delivering toptier customer service. Were currently seeking a detailoriented and organized Service Appointment/Loaner Coordinatorto join our team. If you thrive in a fastpaced environment and enjoy working with both customers and internal teams this is the job for you.
Job Summary:
The Service Appointment/Loaner Coordinator is responsible for managing our loaner vehicle fleet and coordinating appointments through our Business Development Center (BDC). This position supports the service department by ensuring efficient scheduling accurate documentation and excellent customer service.
Key Responsibilities:
Coordinate service appointments and loaner vehicle scheduling through BDC
Maintain and track the loaner fleet including checkin/checkout process mileage fuel levels and condition reports
Communicate with customers to confirm appointments and explain loaner policies
Ensure all loaner agreements and required documents are properly completed and filed
Liaise with service advisors and technicians to manage customer expectations
Follow up with customers for vehicle return and provide status updates during service
Assist in servicerelated customer calls and inquiries as needed
Maintain compliance with insurance and dealership policies regarding loaner vehicles
Requirements:
High school diploma or equivalent; college education preferred
Previous experience in a dealership customer service or BDC role is a plus
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in dealership management systems (DMS) and Microsoft Office Suite
Valid drivers license with a clean driving record
Benefits:
Competitive pay based of experience
Health dental and vision insurance
401(k)
Paid time off and holidays
Opportunities for growth and advancement
Required Experience:
IC
Employment Type
Full-Time
