Customer Support Representative II
Customer Support Representative II
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Job Description
ABOUT THE POSITION
The County of Riversides Department of Public Social Services (DPSS) is seeking a Customer Support Representative II who will be assigned to Riverside CA. The incumbent will serve in the departments Administrative Services Division Material Management Unit which supports DPSS sites throughout Riverside County.
The selected candidate will be responsible for delivering office supplies picking up closed files returning salvage items receiving and verifying vendor shipments processing orders providing customer support to both internal and external customers assisting the customer service help desk and interacting with DPSS Purchasing Accounts Payable and various DPSS programs and offices. The Customer Support Representative II will also be tasked with operating a pallet jack and forklift to store move and/or retrieve inventory of supplies and equipment. Additionally the incumbent may be tasked with driving a box truck and loading and unloading supplies materials and equipment from trucks.
The most competitive candidate will possess warehouse experience ability to safely operate a pallet jack and forklift ability to drive company vehicles to make deliveries and excellent customer service skills. Lastly the department seeks candidates that have experience with Microsoft Excel Microsoft Outlook internet competency and knowledge of basic arithmetic.
Meet the Team!
The RiversideCounty Department ofPublic Social Services (DPSS) is comprised of employees who work collectively and in partnership with communitybased organizations to serve the needs of the community.EXAMPLES OF ESSENTIAL DUTIES
INCUMBENT WILL REPORT TO FACILITIES SUPPLY CENTER PERFORMING THE FOLLOWING DUTIES:
Load and unload supplies materials and equipment from trucks; receive supplies tools and equipment; inspect for damage and quantity received against requisitions invoice or freight bills.
Store stock in accordance with storing and inventory system; keep storeroom orderly and clean; package items to be shipped; fill requisitions and assemble for delivery; maintain automated and manual filing systems and routine records of items received and issued; take periodic physical inventory.
Duplicate forms and other printed material; maintain records perform data entry and manual inventory card posting; operate forklift to move pallets; note and report to supervisor items that are low in stock; prepare work orders of items to be sent for repairs; maintain records of petty cash funds.
Research problems adjust schedules to meet deadlines and time frames and respond to customer concerns; plan and schedule ordering receipt and/or storing of goods; interpret complex reports and invoices to ensure goods received match requisition; review documents for conformance to requisition policies.
INCUMBENT MAY PERFORM THE FOLLOWING DUTIES. PLEASE CLICKHERETO VIEW FULL JOB DESCRICPTION.MINIMUM QUALIFICATIONS
- OPTION I
Education: Graduation from high school possession of a certificate of proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. examination.
Experience: One year as a Riverside County Customer Support Representative I.
OPTION II
Education: Graduation from high school possession of a certificate of proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. examination.
Experience: Two years in any combination of the following: mail delivery service supply warehouse help desk records management support services assets or inventory control operations or delivery or courier services which required determining routes from mailing addresses.
ALL OPTIONS
Knowledge of: Basic customer service procedures; inventory tracking and ordering processes; operation and maintenance of postal work equipment; rules regulations and procedures pertaining to U.S. Postal Service and private mail services; procurement procedures; work safety procedures; queries and report generation; correct lifting and carrying methods.
Ability to: Read and understand work orders maps and forms; operate a computer; perform data entry; meet deadlines; make basic arithmetic computations; maintain cooperative working relationships with the public vendors and other County employees; learn to operate bindery and finishing equipment; follow oral and written instructions; work in a team environment; operate electrical pallet jacks and forklifts; drive a County vehicle; sit and/or stand for prolonged periods of time; bend and/or stoop; carry heavy mail trays and packages; properly lift up to 50 pounds. SUPPLEMENTAL INFORMATION
Other Requirements:
License/Certificate:Possession of a valid Class C California Drivers License is required as the candidate will be traveling to other facilities.
Physical: Ability to sit walk stand bend and drive for extended periods of time. Ability to lift and carry a minimum of 50 pounds (lbs..
Environmental Exposure: Warehouse environment will expose incumbents to different temperatures depending on the climate.
Whats Next
Open to All Applicants
This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the County of Riversides Department of Public Social Services may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
For questions regarding this recruitment
For specific questions regarding this position contact Genesis Ochoategui at .
APPLICATION INFORMATION
Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member4 Form DD214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C3 is available here: Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services NACES or Association of International Credential Evaluators Inc. AICE.
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other nonjobrelated factors.PreEmployment
All employment offers are contingent upon successful completion of preemployment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A preemployment physical examination and background check may be required.Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference preemployment accommodation or other employment questions please refer to our web site .
If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or tollfree.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
