Support and Disputes Operations Manager
Support and Disputes Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
Build and scale customer support and dispute resolution workflows
Lead and mentor a team of high performing specialists to deliver exceptional support
Dive into data to identify trends bugs inefficiencies; propose actionable improvements
Create and maintain documentation for processes guidelines and training materials
Develop and monitor key performance indicators to measure efficiency and quality
Collaborate with Product and Engineering to enhance the user support experience and optimize team performance
Maintain active communication with Leadership providing updates on progress and challenges
Qualifications:
Prior experience in customer support or disputes resolution for financial products
Strong analytical skills with the ability to dive into data identify trends and provide actionable insights to improve processes and customer outcomes.
Demonstrated leadership experience with a track record of building and mentoring highperforming teams.
Exceptional communication skills capable of articulating complex issues and solutions to both technical and nontechnical stakeholders.
Ability to thrive in a fastpaced environment and manage multiple priorities independently
Bachelors degree in a relevant field is a plus
Required Experience:
Manager
Employment Type
Full-Time
