At Amazon were working to be the most customercentric company on earth. To get there we need exceptionally talented bright innovative and driven leaders. Are you excited about taking on the responsibility of working with a team that is focused on developing bestinclass travel programs for Tech Company employees If so we are currently seeking an experienced and dynamic TMC Manager to bring their leadership and expertise to support the Supplier and Category Strategy function of the Global Travel and Events program. In this role we are seeking a customer obsessed TMC operator to help support the global team in their daily initiatives to deliver bar raising program support and to delight our customers.
The TMC Manager for Global Travel and Events will be part of a team of Travel and Events supplier and category experts responsible for the effective and ongoing support large travel and event programs. This role will be responsible for activities including TMC/Agency/Technology management initiatives Responsible for SLAs/KPIs management internal project support and delivering a bar raising customer experience to support the firms business travel program objectives.
Key job responsibilities
Support Travel and Events supplier spend and program strategies in accordance with business strategies and program goals
Enhances the employee experience by supporting value creation projects which may require change management stakeholder alignment and relationship management with global suppliers.
Supports internal teams on sourcing events from requirement building through program implementation
Supports cost and savings analysis which analyze the impact of decisions shows alternative options and decision criteria including cost estimates and supplier recommendations
Participates in the design and development of strategic plans roadmaps budget and resource planning; working closely with leadership to align to broader strategies
Contributes to the creation of white papers strategic plans and business reviews to inform influence decisions and gain agreement from key stakeholders and leadership
Develop and maintain strong relationships with internal and external partners to share and leverage best practices and drive innovation (e.g. finance procurement legal and other business teams)
Assist in implementing new travel tools monitoring adoption and tracking areas of improvement
Assist with travel communications and any travel related marketing activities
Performs market research to discover new suppliers and qualify existing suppliers
Reporting and tracking productivity metrics for the global travel projects
Contract ownership Support to contracts utilized by the TMC and Technology.
Rigorous contract management and oversight
Strong Negotiation ability
Manage the relationship for TMC and Technology providers for AT&E with the goal of continuous improvement and cost reduction
Bachelors Degree or equivalent
7 years of TMC category management experience / travel and meeting supplier management
5 years travel operations experience
Proven track record of supporting travel initiatives and programs
Experience with remote team settings
Innovative handson resultsoriented great use of process improvements and ability to meet tight deadlines
Comprehensive understanding of the travel and meeting industry ecosystem
Experience with travel and meeting supply base travel technologies and meetings management systems
Proficient with Microsoft Office (Word Excel PowerPoint) and project management tools
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit
for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $125200/year in our lowest geographic market up to $202400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.